Reception Ring Group issue

[JJJ83]

Hello there,

I cannot get my head around the following issue. At the moment I do have 6 phones registered under 22-04 as ring group 1 and yes if someone calls the main number all 6 phones do ring BUT, if one call is in progress already on any of the 6 extensions then the second call rings only on main admin phone ext 150.

How to set up a ring group even if a second call comes in it will ring on all RG1.


22-04
Ring Group 1: ext: 150,151,156,169,170,174

22-11
main number: 90201001
target 1: 300

11-04
VEP 001 -> VE 300

12-05
300 -> night group 1
150,151,156,169,170,174 -> night group 1

No idea what to do next, went setting by setting so if someone could help me navigate that would be amazing

 

[belevedere]

If you want all of those extensions to ring for the main incoming number, then change 22-11. You either have a PRI or SIP trunks to use 22-11. Delete the target in the table that has 90201001, then set transfer target 1 to 1 (ring group 1). This points the call to 22-04 and all members inside.

 

[JJJ83]

Hi Belevedere,

You are amazing... thank you
the trick for 22-11 change "Target 1" to 1 which is a ring group 1 worked!

Have a lovely day

Regards,
J