Reception Phone with 8 lines.

[FDiMAH]

Hello, I have the Avaya IP406 V2 DS Firm 4.2(20) with IP office namager 6.2(20)... We have 8 lines coming in, I have a 4424d+ phone at the front.

My question is. Line Appearance. I have the 8 lines pointing to 8 Buttons with "Line Appearance 301","Line Appearance 302" etc. and on the First button I have "Line Appearance =a"

Is this the correct way. I want all 8 lines to go to this 1 phone and they transfer the calls to the other extentions.

Remember this phone only has 1 "Line Appearance =a" for internal calls.

Please let me know I this is not correct.
Mark

 

[Greybeard191]

I hate line appearances... Why anyone wants to make a nice new phone system work like an old key system is beyond me.

Why not simply point all eight lines at the receptionist extension and use call appearances a thru c? Reserve the last CA so the receptionist can always conference/transfer. If you're worried about too many calls, put the receptionist in a HG by themselves and turn queuing/aanouncements on. Fact is, the receptionist is not going to be able to deal with any more calls numerically with line appearances than call appearances anyway... so why not use the system the way it was designed?

Did I say I hate line appearances?

GB

 

[FDiMAH]

1. Im new to the Avaya phone system and came in to it after the fact.
2. If there are only 3 line apperances they can not see the other 5 lines...correct?
3. I have not manuals for how to properly set up the reception phone if you know of a good manual for this. the ones that I have found are for phone only... not phone operations.

thanks

 

[scottjc]

A good BP will be able to explain how your system is setup and the benefits behind it.
they will also quote you for a call reporter.


ACSS - SME
ACA - Implement IP Telephony

 

[IPGuru]

Appearance keys are an abomination & Line appereance keys are never necessary!

keep 2 Appearance keys on the reception phone ( & Set Reserve_last_CA) or they wont be able to transfer calls

Create a reception group & add the reception user, make sure Queuing is enabled.

point the incoming call rout to the group

add a group key to the reception phone for the reception group so she can see if calls are queuing.

Use the rest of the buttons for sensible features (Park, Night Service, VM) or as DSS keys.



I do not Have A.D.D. im just easily, Hey look a Squirrel!