Does anyone have experience of other soft reception phones other than Avaya's softconsole. Looking for something with more visibility of calls in queue and name lookup on ani from customised directory.
avaya provides no such application except softconsole. however, i think there should be some customized applications out there. we did develop such a thing for several our customers, i think if you look around you'll find a business partner who can do this for you. nothing too complicated with that.
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