Reception of calls with AUX

[zohr888]

Hi All,

Is there way (possibility) that agents receive calls when they are on AUX in avaya?

ucd-mea...or something like this

Regards,
Zouhair.

 

[Ronster]

If someone calls the extension of the phone the agent is logged into then the call will be delivered.

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Everyone seems to have a very short attention... etc.

 

[zohr888]

but we are on ACD calls. the customer can't call the station directly. i need something to forward the call to the station if the agent is on AUX.

 

[Ronster]

In the routing vector you could send the calls to a circular hunt group with the agents station numbers in it.
If agents available = 0 goto step X
X route-to hunt group ext.

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Everyone seems to have a very short attention... etc.

 

[europe2]

WHY? that is what ACD is about, use the buttons propperly

 

[joe2938]

doesn't matter if they are on an acd call if someone calls their extension number