Receiving Caller ID information on CICS

[datajockey123]

Does a set need to ring so that Caller ID appears on the set or is it seen on every set that is on the system?
Dan

 

[curlycord]

Yes it needs to Appear & Ring
Otherwise use F811 (program to a button) to see the CLID or Voice Mails AA will transfer the CLID if the want to try full AA.

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Toronto, CAN

 

[datajockey123]

In creating the Hunt Groups for the pharmacy, I made each group 'Appear and Ring' but the CLID information doesn't come through. I even lengthened the ring to 2 rings on the table in the AA with no luck. Going to check to see if CLID is even coming through the line as we are having major issues from Bell currently with calls incomplete and as well cross talk.
The attdt is HG3 = 292 so that when the caller presses "0" they go right to the pharmacy. Pressing "1" takes you to HG1 = 290 and Pressing "2" takes you to HG2 = 292.
Caller ID is 'Y' on all sets and I am searching for the CLID programming in the 'LINES' portion of programming. Almost positive that it is programmed to Caller ID as well.
I am checking the installer password through 'MEMORY DUMP' to make sure that I have the full access to the programming.
Any thoughts are thankfully accepted.
Datajockey123

 

[exsmogger]

Did you program the hunt group extensions to be caller ID sets?

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[misseditbythatmuch]

Are you sure your line card(s) are Caller ID cards ? If they are just DS cards, there will be not caller ID capture. If you have Global cards, be sure dip switches are correctly set on the card.

 

[curlycord]

If you see more than Line Names under Lines you are good to go as far as installer password.

Per exsmoggers comment I know older software CLID is under Lines where you make the CLID set one set only otherwise on newer software look under Sets/TelcoFeatures/LineXXX/Caller ID = Y.
If still an issue let us know if F811 works.





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[datajockey123]

The software version is 7.0
Will check into all that was mentioned and report back tomorrow afternoon or evening.
Thanks for the help
Greatly appreciated
Cheers to all
Datajockey123

 

[exsmogger]

To clarify, by hunt group extensions I was referring to the hunt group DN's 290, 292, etc, not the members of the hunt groups.

Brian Cox
Georgia Telephone

http://Georgia-Telephone.com

http://www.linkedin.com/in/briancox1952

 

[allworxguy]

If the lines are being answered by AA after two rings, you should have caller id along any point of the call's process. Make sure caller id is yes on the CO Lines and that's it. Of course you must be using caller id line card and be receiving the data from the co.

Marv ccna