Reboot i2004 remotely

[riteeh]

Does anyone know of a way to restart a i2004 phone that is located at a remote office? I can ping the phone but it will not log into my BCM. The phone needs to have its power cycled but nobody is on-site to do so. Any suggestions? Is there an open port on the i2004 you can use to remotely control it?

 

[steeef]

no way. you have to have someone on site.

 

[Jephph]

Don't know if this works or not, but there is an isetReset command available in the Signalling Server's shell:

Telnet to the signalling server, log in with PWD1 user/password, then [from the oam> prompt] enter:

isetReset l s c u or IP address

Hope this works for you.

Jephph

 

[steeef]

This is BCM, not succession. And this only works when phone is connected to UTPS. In this case the phone is not connected to the UTPS.

 

[dlesap]

If your IP phone is Power over Ethernet (PoE) shut down the port where the set is connected to will stop the phone to work. No shut the port and the phone restart....

 

[TLDuk]

good advise dlesap...

I’m interested to know why you need to restart the phone? the only times I have ever have to reset ip phones is because of bad DHCP configurations or loss of connection to the BCM and the phone gets stuck on a un configured S2

 

[riteeh]

I have configured both S1 and S2 to point to the BCM but with this site occasionally I have had to power cycle the phone. It will continue to try and connect to S1/S2 though it never does (even though I can ping it here from the BCM's location so the tunnel is up and operational). As soon as I cycle the power it works fine again. The DSL and power at this location are very up and down so perhaps the phone gets stuck somehow.

I was interested in rebooting the phone so the DN would not fast busy (not in service). I would have thought that keep DN alive would have prevented this but it has not. In any event I'll just wait until someone is back on site to fix this. As for DHCP all my phones are configured with static IPs.

The PoE idea is great, however not possible in my case as I'm plugging these into an AC power source (I don't have a fancy PoE switch/hub).

Thanks for the suggestions.

 

[TLDuk]

ahh interesting, i have seen phones get locked after the VPN was up and down all the time, actually i did set the retry rate to 50 on s1 and s1 and it helped...

have you loaded the latest firmware patch ?? might help

BCM370.132_BCM_3.7: BCM370.132-SETFW (D9H Upgrade)

or

BCM360.286_BCM_3.6: BCM360.286-SETFW (D9H Upgrade)

 

[riteeh]

Hello,

This is actually on a BCM 50. I don't see a patch available for the 50 yet but I'll keep an eye on it. My firmware is 0604D4B. I hope they release something soon as there's also a problem with IP phone volume in this firmware version. The BCM is set to use set volume, but when you set the I2004 ringer volume (F*80) it forgets the setting on power cycle / VPN tunnel tear down. This is very annoying since it defaults to the quiet setting.

Thanks for the reply.