reassigning calls in Heat

[LouiseR]

Hello

I have set up a business rule that uses an autotask to send an email (using MS Outlook) to an assignee when an assignment is created for them.

Does anyone know how I can reassign a call if necessary and email the new assignee with the details? I can reassign the call ok, but the email part does not work.

Many thanks in advance.
Louise.

 

[richardy]

Louise,

You can get it to update the Last, First, Current assignments or unacknowledged/unresolved assignments.

This is done through an AutoTask.

Regards,

Richard.
Prior Analytics UK & Australia.

http://www.prior-analytics.com