Reason: User Authentication Failed

[jfruvolo]

I have installed my company's version of Cisco VPN on my desktop (XP Pro). When I try to connect, even BEFORE I get the screen that prompts for my Userid and Password, I get a pop-up error that says Secure VPN Connection terminated locally by he Client Reason: User Authentication Failed.

I have tried to disable McAfee firewall and Windows firewall to no avail. I have tried using the same software on a laptop that I borrowed and it works just fine.

The techs at my company can't seem to figure out why this is happening.

Any ideas?

Thanks,
Joe

 

[Trana]

Do you have some computer manufacturer or third party password remembering program where you might have stored your password for Cisco VPN?

Like HP laptops comes with the horrible Credential Manager password saver which doesn't update its records when you change your password, so it sits in the background "helping" you to log in to crap with old passwords unless you update the records.

But if you just installed the VPN client that wouldn't be it I suppose.

Try logging in as a different user on your laptop and see if you have some same problem. If that helps, clean out any Application data and local setting folders in your local user profile.

 

[jfruvolo]

Trana,

Thank you for responding. There are no other users on my laptop. The problem that I am having is on my desktop PC anyway. On that I have a guest user which has no password. I have myself as the administrator also with no password and I removed the password for the asp.net user. I still had the same problem.

Joe

 

[burtsbees]

Time for Wireshark---sniff the line to ensure that the proper ports are being let through. For IPSEC, it's usually TCP/UDP 10000, but run Wireshark on the laptop to see for sure which port connects when authenticated, then see if the same ports connect on the desktop. If they don't, then it is for sure a firewall of some sort. If not, then you have the keys wrong on the desktop, or the group/password, or the host IP address. Try debug ipsec, debug crypto engine, etc. on the router, whatever is the vpn server.

Burt