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RealTimeDisplay+CCMS+CCMA+"Unknown" or "Element not available&quo

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iso28

iso28

Technical User
Aug 13, 2007
27
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DE
Hi

From time to time I have a supervisor inform me that the agent name fields in the real time display read *unknown*. As well as CallsWaiting,Answered,abandoned billboards.... display "Unknown" or "element not available"
Does anybody have an idea as to why this happens?
Thanks
 
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To save everyone repeating themselves, there are a lot of very recent threads in this forum with suggestions and solutions to this problem.
 
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