Realtime reporting

[mattb025]

Ok, Here is situation

Mgrs are wanting a way to see when a user is consulting with another user in house. They want to be able to tell by realtime display.

Example: call comes into group a, a does not have answer, so they conference in with group b. Now we have a 3 way call between customer, group a, and group b.

Is there a way in realtime display (Iam assume in call status colum) to tell they are on a conference call?

 

[lretrievers]

There is a "Consult" status on the In Calls keys, but according to the NTPs, that only gets activated if it is an external call.

 

[mattb025]

Tested that.
Called in, internal user conferences in outside call. Display showed active. Did some more digging. Only way to replicate it was to have caller call in, user does a conference, then have original caller drop out.

Just a thought, but is there a way to put in custom "in call status" Status? Wondering is one could specify if a particular hunt group was called.