really weird client to server data problem

[Dashley]

I have a customer with a dell 4550 desktop WinXp Home Edition. Everytime she uses my site she gets the wrong information into our DB and the wrong information back.
This happened even if she uses her account or a couple of test accounts I gave her. I've talked to her on the phone and entered exactly what see was entering as she was entering and mine worked and hers didnt. She is the only person this happens to.

I've verified she didnt have any cached pages by putting out new page versions and then checking them and still no luck. I've had her reboot, delete history etc.. Its like she's re-sending the same or parts of the same request.querystring and or request.form data

The forms in question are 100% chekbox selections for medical case record tracking.

Has any one had this problem before. Is there I way I can force her machine to flush out everything from my (ASP) pages?

Thanks

 

[Sheco]

Her HTTP Requests contain form elments not appearing on the form?

 

[Dashley]

The problem is in the query string values in that they are wrong, mismatched and some not there etc.

 

[Sheco]

Do these wrong values actually appear in the address bar of the browser?

Are there any type="hidden" elements in the form?

 

[damber]

What browser/version is she using ?

Try capturing the raw querystring from her post and comparing it to yours or what it is supposed to be.

Has she tried a different computer..? Maybe there is a fault with that particular browser install that is creating this issue..?



A smile is worth a thousand kind words. So smile, it's easy!

 

[Dashley]

Yeah I put an error handler in that captures and emails me the querystring and its wrong when compared to the checkboxes she selected. I told her to go find a different coputer and try it but havent herd back yet.
She was telling me what boes she was checking and i was following her on a seperate session and her's came in all wrong.

Its weird.

 

[damber]

Is the query string cut-off at a strange point (e.g. truncated), or is it just wrong ?

Maybe there's an additional influence in the browser - possibly some sort of spyware or bho not working properly..?

Let us know what she comes back with..

A smile is worth a thousand kind words. So smile, it's easy!

 

[Dashley]

No the querystring is just wrong. Whats a BHO

 

[damber]

Browser Helper Objects - IE specific components like toolbars

A smile is worth a thousand kind words. So smile, it's easy!

 

[Dashley]

Thanks I'll have to call and ask her about the BHO's

 

[Dashley]

In my 2nd response to this I said querystring.

Its actually the request.Form values that are comming out wrong