Bit of a strange issue, and Im not 100% that it is possible to do what we want, but hopefully someone has come across the question before.
We have a real time skill status report,, showing all agents on a particular skill and the status they are in, standard report. What we want to do is 'hide' all agents that are in status AUX8 or AUX9, while still showing all other status'. I can get the report to remove these quite easily by adding in the script where
ACD= $acd and SPLIT = [Split/Skill:] and LOGID is not null AND AUXREASON <> 8 AND AUXREASON <> 9
This however hides all ACW and AVAIL status' too! Im not even sure if what I want is possible?
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I am a man of few words, but many riddles
We have a real time skill status report,, showing all agents on a particular skill and the status they are in, standard report. What we want to do is 'hide' all agents that are in status AUX8 or AUX9, while still showing all other status'. I can get the report to remove these quite easily by adding in the script where
ACD= $acd and SPLIT = [Split/Skill:] and LOGID is not null AND AUXREASON <> 8 AND AUXREASON <> 9
This however hides all ACW and AVAIL status' too! Im not even sure if what I want is possible?
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I am a man of few words, but many riddles