Real Time Reporting

[ptstechnician]

Got a MICS, 7.1 s/w and two callpilot 150's (one for voicemail and one for RCC). Installed the latest RCC server and reporting software a couple of months ago. When the customer try's to do any real time reporting, they get "No Contact Center Keycode". Anyone see this yet?

 

[BombOne]

did it work before and stopped working? why do you need 2 callpilots for this? Is the contact center itself working, just not reporting? You need a keycode for reporting, and it needs to be on the callpilot system you are runing contact center on.

 

[ptstechnician]

If you want Enhanced RCC (and 8 ports for voicemail and 8 for call center), you need two CP 150's.