jcarroll01
Technical User
The Ops director and call center director setup a standard filter in their real time display to segment the output by a user defined name....where or can I find that reference in the database tables and fields.
e.g. - I log into CC manager with a generic login....access a private display associated with that login and there is a filter with the call center team names that is managed manually by adding / moving different agents in and out so that the team names show the associated agents. I'm interested in finding that association in the database(s)
e.g. - I log into CC manager with a generic login....access a private display associated with that login and there is a filter with the call center team names that is managed manually by adding / moving different agents in and out so that the team names show the associated agents. I'm interested in finding that association in the database(s)
