Jul 27, 2006 #1 Neily Programmer Jul 27, 2000 342 GB Is there anyway I can get information about a call that is currently taking place? This must be possible as using Cisco Supervisor Desktop we can see the calls that Agents are currently on. Can this be done in either CM or IPCC servers? THANKS
Is there anyway I can get information about a call that is currently taking place? This must be possible as using Cisco Supervisor Desktop we can see the calls that Agents are currently on. Can this be done in either CM or IPCC servers? THANKS