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REAL TIME agent take a skillset call but he isn't defined in this skil

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carota

carota

Technical User
Jan 2, 2009
12
CA
Hello: I am having an sporadic situation where un agent that is not defined in a skillset, ONLY in the real time, appears as taking a skillset call. He don't receive the call, and in the historics this call isn't present, but in the real time of RCC you can watch that this agent is answering a call from a skillset that he isn't defined.

This is a BCM 400

I really don't know what can be.

Thanks !!
 
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