Real Poser, Site doesnt work for some users

[Kalisto]

Right, Ive a dedicated server with a website on it.

ASP.Net 1.1, MS SQL2003, IIS6

One of the applications on it works for me one one PC, but not the other.

It works for my Tester, and one of my customers.

However another of my customers cannot get the site to work correctly.

The issue centers around a form, where the user inputs financial data, and it is then inerted into a database.

It has to be a machine specific issue as if I log in as the customer who's account doesnt work, on one of my local PC's, then the system doesnt work.

If I use the same account on the other then it does. (The issue is Browser independent)

Can anyone suggest ways of tracking this down, or even clues as to why it is hapening in the first place.

My suspicions originally centered on the Financial data and the intrnational settings of the PC's, but both of mine are configured the same (as far as I can tell anyway)

K

 

[ca8msm]

doesnt work" could mean anything. I can't think of any way to help you with this limited information.


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Mark,
[URL unfurl="true"]http://aspnetlibrary.com[/url]
[URL unfurl="true"]http://mdssolutions.co.uk[/url] - Delivering professional ASP.NET solutions
[URL unfurl="true"]http://weblogs.asp.net/marksmith[/url]

 

[Kalisto]

Apologies.

When I say doesnt work, I mean that the data the cleints enter does not get inserted into the database. Ive set up the system to email me on exception, but Im not getting those emails, which is why I cant track it any further.

K

 

[ca8msm]

What about any debugging? Have you tried debugging the application whilst connecting to it from that machine? Also, does this happen in the development environment?


-------------------------------------------------------

Mark,
[URL unfurl="true"]http://aspnetlibrary.com[/url]
[URL unfurl="true"]http://mdssolutions.co.uk[/url] - Delivering professional ASP.NET solutions
[URL unfurl="true"]http://weblogs.asp.net/marksmith[/url]

 

[Kalisto]

It doesnt happen in the dev environment (Which is locally hosted), and the ISP wont let me debug on the server..

Its foxing me totally.

 

[ca8msm]

If you can't debug directly, then you may have to try another method such as using Response.Write or Trace.Warn statements to guide you through what is actually happening in each statement/function.


-------------------------------------------------------

Mark,
[URL unfurl="true"]http://aspnetlibrary.com[/url]
[URL unfurl="true"]http://mdssolutions.co.uk[/url] - Delivering professional ASP.NET solutions
[URL unfurl="true"]http://weblogs.asp.net/marksmith[/url]

 

[Kalisto]

Yup.

Its got to be on the server that the problem is hapening, but it has to be something on the clients that is causing the problem to happen, so I guess your right.

Ive got them to agree to shut the site down tomorrow for maintenance, so Ive got all day to modify the code to write diagnostics information out.

My other suggestion to them is to allow me to set up an identical site on

http://test.domain.com

as well as the

http://www.domain.com,

so at least some of our customers can use the system. But I need to ask in another forum first how easy that is to do..

Thanks for answering so far anyway, it helps to crystallise the thought just by describing the issue to someone else

 

[ca8msm]

Yes, if you have the option of using a sub domain, that may help as at least you can leave the live site up and running. Unfortunately, if no errors are produced then it's unlikely we can be of any help *unless we can see the code and find what path is being executed through the code).


-------------------------------------------------------

Mark,
[URL unfurl="true"]http://aspnetlibrary.com[/url]
[URL unfurl="true"]http://mdssolutions.co.uk[/url] - Delivering professional ASP.NET solutions
[URL unfurl="true"]http://weblogs.asp.net/marksmith[/url]

 

[Kalisto]

Stranger and Stranger

I have filled that page with a load of debug statements.

If I run it on localhost, then when teh user has answered the quesitons, and presses ok, the repeater is filled, and has the correct number of rows in it.

If I run exactly the same code on the server, then the repeater has no data items in it, which is why I get no data being inserted to the database, because its gone.

Any suggestions as to how to narrow down whats hapening now?