TechieTony
IS-IT--Management
Morning All,
Im trying to put together what this minidump may possible mean. I believe it has to do with a memory error but the hardware that fails is the VIDEOPRT?
My assumption is that the Videoprt was trying to access an address in ram but failed
" ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s". "
Any thoughts or help are greatly appreciated
Here is the full Dump with loaded symbols
--------------------------------------
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
hal!HalAllocateCommonBuffer+43
806e694f f0ff09 lock dec dword ptr [ecx]
EXCEPTION_RECORD: f79a5b98 -- (.exr 0xfffffffff79a5b98)
ExceptionAddress: 806e694f (hal!HalAllocateCommonBuffer+0x00000043)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000001
Parameter[1]: 00000073
Attempt to write to address 00000073
CONTEXT: f79a5894 -- (.cxr 0xfffffffff79a5894)
eax=00000000 ebx=00000073 ecx=00000073 edx=00000000 esi=806e6974 edi=e1d22248
eip=806e694f esp=f79a5c60 ebp=f79a5c78 iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
hal!HalAllocateCommonBuffer+0x43:
806e694f f0ff09 lock dec dword ptr [ecx] ds:0023:00000073=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 5
PROCESS_NAME: System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_PARAMETER1: 00000001
EXCEPTION_PARAMETER2: 00000073
WRITE_ADDRESS: 00000073
FOLLOWUP_IP:
VIDEOPRT!VpDriverUnload+3e
f6931e2e ?? ???
BUGCHECK_STR: 0x7E
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
LAST_CONTROL_TRANSFER: from f6931e2e to 806e694f
STACK_TEXT:
f79a5c78 f6931e2e e1d22248 00000000 f79a5d54 hal!HalAllocateCommonBuffer+0x43
f79a5c88 805813e7 00e3e690 00000000 f672acf4 VIDEOPRT!VpDriverUnload+0x3e
f79a5d54 80581487 80000858 00000001 00000000 nt!NtQueryInformationToken+0xcb8
f79a5d7c 8053877d 80000858 00000000 86fc1da8 nt!IopGetFileInformation+0x35
f79a5dac 805cff70 f672acf4 00000000 00000000 nt!MiTrimPte+0x1fe
f79a5ddc 805460ee 8053868e 00000001 00000000 nt!IopQueryReconfiguration+0x23
f79a5df8 00000000 00000000 00000000 00001f80 nt!ExpRemovePoolTracker+0x7b
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: VIDEOPRT!VpDriverUnload+3e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: VIDEOPRT
IMAGE_NAME: VIDEOPRT.SYS
DEBUG_FLR_IMAGE_TIMESTAMP: 48025497
STACK_COMMAND: .cxr 0xfffffffff79a5894 ; kb
FAILURE_BUCKET_ID: 0x7E_VIDEOPRT!VpDriverUnload+3e
BUCKET_ID: 0x7E_VIDEOPRT!VpDriverUnload+3e
Followup: MachineOwner
---------
Im trying to put together what this minidump may possible mean. I believe it has to do with a memory error but the hardware that fails is the VIDEOPRT?
My assumption is that the Videoprt was trying to access an address in ram but failed
" ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s". "
Any thoughts or help are greatly appreciated
Here is the full Dump with loaded symbols
--------------------------------------
Debugging Details:
------------------
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
FAULTING_IP:
hal!HalAllocateCommonBuffer+43
806e694f f0ff09 lock dec dword ptr [ecx]
EXCEPTION_RECORD: f79a5b98 -- (.exr 0xfffffffff79a5b98)
ExceptionAddress: 806e694f (hal!HalAllocateCommonBuffer+0x00000043)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000001
Parameter[1]: 00000073
Attempt to write to address 00000073
CONTEXT: f79a5894 -- (.cxr 0xfffffffff79a5894)
eax=00000000 ebx=00000073 ecx=00000073 edx=00000000 esi=806e6974 edi=e1d22248
eip=806e694f esp=f79a5c60 ebp=f79a5c78 iopl=0 nv up ei pl nz na po nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010202
hal!HalAllocateCommonBuffer+0x43:
806e694f f0ff09 lock dec dword ptr [ecx] ds:0023:00000073=????????
Resetting default scope
CUSTOMER_CRASH_COUNT: 5
PROCESS_NAME: System
ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".
EXCEPTION_PARAMETER1: 00000001
EXCEPTION_PARAMETER2: 00000073
WRITE_ADDRESS: 00000073
FOLLOWUP_IP:
VIDEOPRT!VpDriverUnload+3e
f6931e2e ?? ???
BUGCHECK_STR: 0x7E
DEFAULT_BUCKET_ID: NULL_CLASS_PTR_DEREFERENCE
LAST_CONTROL_TRANSFER: from f6931e2e to 806e694f
STACK_TEXT:
f79a5c78 f6931e2e e1d22248 00000000 f79a5d54 hal!HalAllocateCommonBuffer+0x43
f79a5c88 805813e7 00e3e690 00000000 f672acf4 VIDEOPRT!VpDriverUnload+0x3e
f79a5d54 80581487 80000858 00000001 00000000 nt!NtQueryInformationToken+0xcb8
f79a5d7c 8053877d 80000858 00000000 86fc1da8 nt!IopGetFileInformation+0x35
f79a5dac 805cff70 f672acf4 00000000 00000000 nt!MiTrimPte+0x1fe
f79a5ddc 805460ee 8053868e 00000001 00000000 nt!IopQueryReconfiguration+0x23
f79a5df8 00000000 00000000 00000000 00001f80 nt!ExpRemovePoolTracker+0x7b
SYMBOL_STACK_INDEX: 1
SYMBOL_NAME: VIDEOPRT!VpDriverUnload+3e
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: VIDEOPRT
IMAGE_NAME: VIDEOPRT.SYS
DEBUG_FLR_IMAGE_TIMESTAMP: 48025497
STACK_COMMAND: .cxr 0xfffffffff79a5894 ; kb
FAILURE_BUCKET_ID: 0x7E_VIDEOPRT!VpDriverUnload+3e
BUCKET_ID: 0x7E_VIDEOPRT!VpDriverUnload+3e
Followup: MachineOwner
---------
