Hi all,
OK a strange one here, we have a site who use Reachout v7.0 for remote admin.
When they run it so we can dial in they get the error
"display driver is 640 by480 by 16m and one plane. this host can be connected to but not viewed"
The modem detects that a call is incomming, but will not answer.
And heres the strange bit, if we set the screen area to 600 * 800, it connects fine, but the user cant use the screen at this resolution.
Any ideas will be most welcome.
Paul
OK a strange one here, we have a site who use Reachout v7.0 for remote admin.
When they run it so we can dial in they get the error
"display driver is 640 by480 by 16m and one plane. this host can be connected to but not viewed"
The modem detects that a call is incomming, but will not answer.
And heres the strange bit, if we set the screen area to 600 * 800, it connects fine, but the user cant use the screen at this resolution.
Any ideas will be most welcome.
Paul