Hi,
I hope you can clarify a few things on this.
We have a requirement from our different brands for each having their own music-on-hold, as they're quite different demographics and branding.
From reading through this forum I know of the following two methods:
- Tenant Partioning
- Analog-port MoH via barge-in enabled announcements
Both of which, wont do what we want/need.
My understanding of Tenant Partitioning is that a VDN has a Tenant(TN) assigned and each TN has music assigned. While "Music" is played in the Vectors, the system uses the appropriate TN's music. However, we have multi-skilled/cros--brand (EAS) agents. With TN partitioning you assign a tenant to each agent log-in as well, once the call has been transferred to the agent the TN setting on the Agent log-in overrides the VDN setting...
Is this correct?
Is there a way to turn-off the Agent TN overwrite?
In anycase; what are the other issues surrounding Partitioning with CM3.1 and CMS...?? Their are bound to be many other implications of turning this feature on.
The other method, analog-port MoH:
only plays the correct music upto the point of connection with the agent. After which the call would hear the central MoH.
Correct?
Also we are looking into using Announcement Grouping, could you group the analog-ports to provide MoH redundancy?
I am however, assuming the Multi-Vantage can't tell that the music source is supplying music, so it's not that useful, except in the case of a board/port failure.
Any other implications?
Thanks for your help.
BAC42
I hope you can clarify a few things on this.
We have a requirement from our different brands for each having their own music-on-hold, as they're quite different demographics and branding.
From reading through this forum I know of the following two methods:
- Tenant Partioning
- Analog-port MoH via barge-in enabled announcements
Both of which, wont do what we want/need.
My understanding of Tenant Partitioning is that a VDN has a Tenant(TN) assigned and each TN has music assigned. While "Music" is played in the Vectors, the system uses the appropriate TN's music. However, we have multi-skilled/cros--brand (EAS) agents. With TN partitioning you assign a tenant to each agent log-in as well, once the call has been transferred to the agent the TN setting on the Agent log-in overrides the VDN setting...
Is this correct?
Is there a way to turn-off the Agent TN overwrite?
In anycase; what are the other issues surrounding Partitioning with CM3.1 and CMS...?? Their are bound to be many other implications of turning this feature on.
The other method, analog-port MoH:
only plays the correct music upto the point of connection with the agent. After which the call would hear the central MoH.
Correct?
Also we are looking into using Announcement Grouping, could you group the analog-ports to provide MoH redundancy?
I am however, assuming the Multi-Vantage can't tell that the music source is supplying music, so it's not that useful, except in the case of a board/port failure.
Any other implications?
Thanks for your help.
BAC42
