Re-syncing Communication Manager with System Manager:

[hardybacon]

Our Avaya CM stopped syncing within System Manager. I don't know if the Avaya System Manager only pulls and updates information but I believe that is the case. I have the option of Initialization, Initialize data for selected devices or Never Synchronized. We are on System Manager 6.3 and CM 6.0. I haven't found any clear wording on what each of the options do. Can you please let me know if you have done this after your sync stopped.

To get it to a Incremental Sync, I did the following and that works now but does not fix anything before the last sync Interval.

https://support.avaya.com/public/index?page=content&id=SOLN234184&pmv=print&impressions=false

 

[montyzummer]

So this does sound like permissions , with your core being on 6.0 and system manager 6.3 , I'm guessing the SMGR has been upgraded , have you tried the permission change mentioned in the SOLN document ?

As the time of sync can be preset , you would also need to change the scheduled sync type from initial to incremental if its not set like that.

also look at this for indication on logs

https://support.avaya.com/ext/index?page=content&id=SOLN287091&group=UG_ENTITLED_CUSTOMER

ACSS (UC/SBCE/SM/SME)

Not that they mean a thing anymore , get a brain dump pass the test crash the system.

 

[kyle555]

Well, for any update to either SMGR/CM, you need an initialize sync.

SMGR, as you guessed, only pull data from the CM. As you do other changes in SMGR, it can push other changes to CM in there - like managing phones in SMGR.

IF you make changes in CM without using SMGR, there's a list of things that would require an initialize sync after - like dialplan analysis or other foundation level stuff about the PBX. The reasoning is that SMGR populates the Session Managers with this data and Session Manager builds dial plans for your Avaya SIP phones. Basic changes can be incrementally sync'd, but big stuff needs an initialize sync.

If you did something deep like "change dialplan analysis" in CM and tried an incremental sync, it might fail or flip over to being an initialize sync, which basically means you shouldn't use SMGR for the duration of that.

 

[hardybacon]

Thank you. I believe there was an upgrade to the System Manager when I was out on vacation some time ago.