Re-Loaded Windows & lost Word & Sound?

[zouv]

I had a problem with my computer not booting last week and re-installed windows XP Pro to solve the problem. I didn’t use the recovery discs for the PC as I had a number of files on the PC that had not been backed up that I wanted to save. Anyway I have now backed up the files, trouble is that Word has not installed properly and I only have Wordpad? I also do not have a soundcard or a graphics conversion. Hence I can’t get any sound and a number of files won’t open correctly because of the graphics.

Should I use the recovery discs? Will this solve the problem?

The version of windows that was originally on the Pc was XP home which was pre installed by the manufacturer.

 

[zouv]

Just posting to give the message a bounce, hope that is not against the site rules? but I really need some advive on this one as I am a bit of a computer dunce!!

Thanks again

 

[erikhertzel]

You need to go to the manufacturer's website and download the audio and graphics card drivers...or you should have disks that came with your PC that have the drivers on them.

Hope this helps,

Erik

 

[zouv]

Thanks for the reply, I only have 2 recovery discs that came with the PC. Should I run these?

When you say the manufacturers website, I assume that you mean the PC manufacturer (compaq) would they have these drivers available to download?

Also I'm thinking that this wouldn't help me with Word, christ knows what has happened with that?

So is there any implication to running the recovery discs? I have backed up the files that I need, so it wouldn't be an issue regards losing files, so not sure that it would be a problem?

 

[erikhertzel]

Since you have a compaq go to

http://www.hp.com

and go to support and type in your PC's model and then get the drivers for the graphics card and audio card.

You could go ahead and use the recovery disks, but that will put the system back into the state that it was shipped in. If that's not a problem and you have your data backed up, go for it. You will probably get Word back doing it that way.

Hope that helps,

Erik

 

[zouv]

Thanks Erik, I will try

http://www.hp.com

and if that doesn't work then I will use the recovery discs then.

John