RDC : "Idle agents" and "Calls in queue" present

[ff7121]

I have a problem in SCCS 5.0 (SU_06 + SUS_0601 + PEP_060116).

Periodically in realtime statistic (via Web Client and Classic Client) I have a situation when "Idle agents" and "Calls in queue" factors are present. But, as I know, this factors are mutually exclusive!
Restarting of RDC service solve this problem.

Any Ideas?

 

[sl1input]

Have you got the latest Web Client Patches installed???

SWC 4.5 = SU_06 & SUS_0601 are the latest patches.

 

[mte0910]

I had a simular problem which was addressed with SCCS patches.
SCCS = SU_06, SU_0601, SU_0602
SWC = SU_06V1, SU_0601V1, SU_0602, SU_0603

 

[ChDel]

You can load the newest patch line up.

SUS0602
SUS0603
PEP 060301
PEP 060305
PEP 060310

Do not load these on the REP server. Be sure to remove all previous DPs that may be loaded on the servers. Get down to SU06 and SUS0601.

This may help resolve your problem

 

[roadrunr92]

and ensure you update the PBX with the required patches after install SCCS 5.0 SU0603xx PEPs