RDB Threshold limit question

[tahki]

Hi,

I am not sure if I am looking in the right direction or not - I have a RDB that has an 800 number pointing to the first of 3 Centrex lines grouped together in the RDB. The ATDN on the RDB is a MCR extension. I have just been informed that the 800 is continuously busy - I stated the TNs of the centrex lines and all were busy. I DISU and ENLU the TNs and when I tested by calling the 800 number, 2 of the TNs were busy when I statted them - I do not know if another call had come in as we are in our peak telecom season - is there any way to increase the threshold or waiting period - some way to prevent so many busy signals?

Here is the RDB and the TN of the primary Centrex line (below):
REQ: prt
TYPE: rdb
CUST 0
ROUT 45

TYPE RDB
CUST 00
ROUT 45
DES WP CAREY
TKTP COT
PRIV NO
SAT NO
RCLS EXT
DTRK NO
ISDN NO
PTYP ACO
AUTO YES
ICOG ICT
STEP
ACOD 84
TARG 01
CLEN 1
BILN NO
OABS
TIMR ICF 512
OGF 512
EOD 13952
DSI 34944
NRD 10112
DDL 70
ODT 4096
RGV 640
FLH 510
GRD 896
SFB 3
CRD 512
TFD 0
LEXT 100
SST 3 0
NEDC ETH
FEDC ORG
CPDC NO
SPCT IMM
HOLD 02 02 40
SEIZ 02 02
RGFL 02 02
RVSD 08 31
ILLR 02 02
DRNG NO
CDR NO
MUS YES
MRT 32
MANO NO
FRL 0 0
FRL 1 0
FRL 2 0
FRL 3 0
FRL 4 0
FRL 5 0
FRL 6 0
FRL 7 0
OHQ NO
OHQT 00
OHTD NO
PLEV 2
MCTS NO
ALRM NO
ART 0


PAGE 002

SGRP 0
AACR NO

____
REQ: prt
TYPE: tn
TYPE TNB
TN 8 0 2 3
DATE
PAGE
DES

TN 008 0 02 03
TYPE COT
CDEN 8D
CUST 0
XTRK EXUT
FWTM NO
TIMP 600
BIMP 3COM
AUTO_BIMP NO
TRK ANLG
NCOS 3
RTMB 45 1
ATDN 4709
SIGL LOP
SUPN NO
AST NO
IAPG 0
CLS UNR DTN CND WTA LPR APN THFD
P10 NTC LOL
TKID
DATE 28 APR 2003


Thanks!
Laura

a.k.a. babysitter of a Sl1/61C r.24 v.25

 

[tahki]

Correction - the ATDN is on the TNs - not the RDB.
Laura

a.k.a. babysitter of a Sl1/61C r.24 v.25

 

[phonedude10]

are there actually active calls on these trunks? even if the mcr lines transfer the call somewhere else that trunk is still busy.

 

[tahki]

I believe there are active calls on the lines as this group gets a high volume of call activity. I have been stating the TNs every so often and they seem to be working properly - none are staying busy for too long. I am not very knowledgable about RDB etc. - I know there is a way you can trace an incoming call on a trunk or something like that but I have no idea how to do so and not even sure if that is appropriate in this case.

a.k.a. babysitter of a Sl1/61C r.24 v.25

 

[tahki]

I did a LTM in LD 21 and a TRAC in LD 80 - don't know if this info will help or not?

REQ: ltm
CUST 0
ROUT 45

TYPE TLS
TKTP COT
ROUT 45
DES WP CAREY
TN 008 0 02 03 MBER 1
TN 024 0 00 03 MBER 2
TN 024 0 02 04 MBER 3

REQ:
DTC001
****
OVL000
>ld 80
TRA000
.trac 8 0 2 3

ACTIVE TN 008 0 02 03
INDIRECT MW_CALL
ORIGDN 4709
ORIG 008 0 02 03 COT RMBR 45 1
TERM 019 0 08 02 0 ACD 0 8075 2616
DIAL DN 4700
MAIN_PM ESTD
TALKSLOT ORIG 14 TERM 16
EES_DATA:
NONE
QUEU NONE
CALL ID 0 3056





.trac 24 0 0 3

IDLE TN 024 0 00 03


.trac 24 0 2 4

IDLE TN 024 0 02 04

Laura

a.k.a. babysitter of a Sl1/61C r.24 v.25