I am having issues trying to figure out whats this RCM log is saying to me. I dont understand what Internal and External participant is within the log.
here is a snapshot of the log: Can someone please help
13/07/11 10:25:25.332 INFO [10816]: [RecordStartRequest: id 160268552] Received Request:
RecordStartRequest: requestID=160268552; interactionID=160268552; callStartTimeInTicks=634461135250000000; clsDriverTimeDiff...=0; callStartTime=13/07/2011 12:25:25 AM; previousCallID=0; PBXCallID=11946; switchID=1; urid=457767; type=33620224 (02010100); timeReceived=634461495253327612; timeUpdatedCounter=1;
RequestInternalParticipant: channelToRecord=0; loggerToRecord=0; station=46736; agentID=31093; type=REQUEST_INTERNAL_PARTICIPANT (02010000); recordingFlags=CHANS_REC_FLAG_FULL_VOICE (4); chosenInitiator=0 (0); timeDifference=0; recordingStartTim...=0; recordingStartTime=1/01/0001 12:00:00 AM; recordingStopTime...=0; recordingStopTime=1/01/0001 12:00:00 AM; recordingChannel=0; recordingLogger=0; requestInitiators=CLS_INITIATOR_REC_PROG (1); requestMediaType=VOICE_MEDIA (2); requestWrapUpTime=0; requestWrapUpTime...=0; summationType=SUMMATION_TYPE_SUMMED (3); participantID=1;
ExternalParticipant: trunkNumber=12; trunkGroup=3; type=EXTERNAL_PARTICIPANT (03000000); recordingFlags=CHANS_REC_FLAG_FULL_VOICE (4); chosenInitiator=0 (0); timeDifference=0; recordingStartTim...=0; recordingStartTime=1/01/0001 12:00:00 AM; recordingStopTime...=0; recordingStopTime=1/01/0001 12:00:00 AM; recordingChannel=0; recordingLogger=0; requestInitiators=CLS_INITIATOR_REC_PROG (1); requestMediaType=VOICE_MEDIA (2); requestWrapUpTime=0; requestWrapUpTime...=0; summationType=SUMMATION_TYPE_SUMMED (3); participantID=2;
13/07/11 10:25:25.332 INFO [Digital Matrix Allocator, 4004]: [DigitalMatrixVoiceResource: Logger: 10477101, Channel: 210] Resource allocated successfully: request 160268552.
13/07/11 10:25:25.332 INFO [Digital Matrix Allocator, 4004]: [RecordStartRequest: id 160268552] Resource found for request: resource DigitalMatrixVoiceResource: Logger: 10477101, Channel: 210.
13/07/11 10:25:25.332 INFO [Digital Matrix Allocator, 4004]: [MatrixRecordStartRequest: id 160268552] Matrix primary resource: 'trunk 3, timeslot 12, mate trunk 86' to 'logger trunk 85, timeslot 12'.
13/07/11 10:25:25.332 INFO [Digital Matrix Allocator, 4004]: Logger 10477101: Time calculated is 10:18:35 AM, Time difference is 4103103432.
13/07/11 10:25:25.332 INFO [Resource: logger 10477101, board 14, channel 2, 8216]: Digital Matrix Logger 10477101Trying to connect mask to channels: naBoardsChannels: 917506, 0, 0, 0, 0, 0, 0, 0, 0, 0, naMascInputs: 206965845, 0, 0, 0, 0, 0, 0, 0, 0, 0, , Handle to Logger = 0, Connect BitMap = 1, AutoResumeBitmap = 1.
13/07/11 10:25:25.332 INFO [Outgoing, 7284]: [ResourceAlocatedResponse: id 160268552] sent out:
ResourceAlocatedResponse: requestID=160268552; interactionID=160268552; eventType=CHANS_EVENT_REC_FAIL (4); eventReason=CHANS_REC_VOICE_LOGGER_GENERAL_FAILURE (1402); urid=0; type=RESOURCE_ALLOCATED_RMO_RESPONSE (03010400); timeReceived=634461495253327612; timeUpdatedCounter=0;
ResponseInternalParticipant: recordingLogger=0; recordingChannel=0; channelToRecord=0; loggerToRecord=0; station=46736; agentID=31093; type=RESPONSE_INTERNAL_PARTICIPANT (02020000); recordingFlags=CHANS_REC_FLAG_FULL_VOICE (4); mediaResponseStatus=CHANS_RC_RET_UNMAPPED (1); mediaResponseType=VOICE_MEDIA (2); chosenInitiator=CLS_INITIATOR_REC_PROG (1); timeDifference=0; recordingStartTim...=0; recordingStartTime=1/01/0001 12:00:00 AM; recordingStopTime...=0; recordingStopTime=1/01/0001 12:00:00 AM; responseWrapUpTime=0; responseWrapUpTim...=0; summationType=SUMMATION_TYPE_SUMMED (3); participantID=1;
ResponseExternalParticipant: recordingLogger=10477101; recordingChannel=210; type=RESPONSE_EXTERNAL_PARTICIPANT (03020000); recordingFlags=CHANS_REC_FLAG_VOICE_CHAN_ALLOCATED, CHANS_REC_FLAG_ALREADY_VOICE_RECORDED (34603008); mediaResponseStatus=CHANS_RC_RET_SUCCESS (0); mediaResponseType=VOICE_MEDIA (2); chosenInitiator=CLS_INITIATOR_TOTAL (32); timeDifference=-355896896568; recordingStartTim...=634461491150224180; recordingStartTime=13/07/2011 10:18:35 AM; recordingStopTime...=0; recordingStopTime=1/01/0001 12:00:00 AM; responseWrapUpTime=0; responseWrapUpTim...=0; summationType=SUMMATION_TYPE_SUMMED (3); participantID=2;
13/07/11 10:25:25.332 INFO [Resource: logger 10477101, board 14, channel 2, 8216]: [Digital Matrix Logger 10477101] Connecting Mask to channels status: 0.
13/07/11 10:25:25.332 INFO [Resource: logger 10477101, board 14, channel 2, 8216]: [MatrixRecordStartRequest: id 160268552] Record started: trunk 85, timeslot 12, summation trunk 86.
13/07/11 10:25:25.348 INFO [Outgoing, 7284]: [RecordStartResponse: id 160268552] sent out:
RecordStartResponse: requestID=160268552; interactionID=160268552; eventType=CHANS_EVENT_REC_SUCCESS (3); eventReason=NoReason (0); urid=0; type=RECORD_START_RMO_RESPONSE (03010100); timeReceived=634461495253327612; timeUpdatedCounter=0;
ResponseExternalParticipant: recordingLogger=10477101; recordingChannel=210; trunkNumber=12; trunkGroup=85; type=RESPONSE_EXTERNAL_PARTICIPANT (03020000); recordingFlags=CHANS_REC_FLAG_FULL_VOICE (4); mediaResponseStatus=CHANS_RC_RET_SUCCESS (0); mediaResponseType=VOICE_MEDIA (2); chosenInitiator=CLS_INITIATOR_REC_PROG (1); timeDifference=-355896896568; recordingStartTim...=634461491150224180; recordingStartTime=13/07/2011 10:18:35 AM; recordingStopTime...=634461491150224180; recordingStopTime=13/07/2011 10:18:35 AM; responseWrapUpTime=0; responseWrapUpTim...=0; summationType=SUMMATION_TYPE_SUMMED (3); participantID=2;
13/07/11 10:25:25.348 INFO [10816]: [RecordStopRequest: id 160267256] Received Request:
here is a snapshot of the log: Can someone please help
13/07/11 10:25:25.332 INFO [10816]: [RecordStartRequest: id 160268552] Received Request:
RecordStartRequest: requestID=160268552; interactionID=160268552; callStartTimeInTicks=634461135250000000; clsDriverTimeDiff...=0; callStartTime=13/07/2011 12:25:25 AM; previousCallID=0; PBXCallID=11946; switchID=1; urid=457767; type=33620224 (02010100); timeReceived=634461495253327612; timeUpdatedCounter=1;
RequestInternalParticipant: channelToRecord=0; loggerToRecord=0; station=46736; agentID=31093; type=REQUEST_INTERNAL_PARTICIPANT (02010000); recordingFlags=CHANS_REC_FLAG_FULL_VOICE (4); chosenInitiator=0 (0); timeDifference=0; recordingStartTim...=0; recordingStartTime=1/01/0001 12:00:00 AM; recordingStopTime...=0; recordingStopTime=1/01/0001 12:00:00 AM; recordingChannel=0; recordingLogger=0; requestInitiators=CLS_INITIATOR_REC_PROG (1); requestMediaType=VOICE_MEDIA (2); requestWrapUpTime=0; requestWrapUpTime...=0; summationType=SUMMATION_TYPE_SUMMED (3); participantID=1;
ExternalParticipant: trunkNumber=12; trunkGroup=3; type=EXTERNAL_PARTICIPANT (03000000); recordingFlags=CHANS_REC_FLAG_FULL_VOICE (4); chosenInitiator=0 (0); timeDifference=0; recordingStartTim...=0; recordingStartTime=1/01/0001 12:00:00 AM; recordingStopTime...=0; recordingStopTime=1/01/0001 12:00:00 AM; recordingChannel=0; recordingLogger=0; requestInitiators=CLS_INITIATOR_REC_PROG (1); requestMediaType=VOICE_MEDIA (2); requestWrapUpTime=0; requestWrapUpTime...=0; summationType=SUMMATION_TYPE_SUMMED (3); participantID=2;
13/07/11 10:25:25.332 INFO [Digital Matrix Allocator, 4004]: [DigitalMatrixVoiceResource: Logger: 10477101, Channel: 210] Resource allocated successfully: request 160268552.
13/07/11 10:25:25.332 INFO [Digital Matrix Allocator, 4004]: [RecordStartRequest: id 160268552] Resource found for request: resource DigitalMatrixVoiceResource: Logger: 10477101, Channel: 210.
13/07/11 10:25:25.332 INFO [Digital Matrix Allocator, 4004]: [MatrixRecordStartRequest: id 160268552] Matrix primary resource: 'trunk 3, timeslot 12, mate trunk 86' to 'logger trunk 85, timeslot 12'.
13/07/11 10:25:25.332 INFO [Digital Matrix Allocator, 4004]: Logger 10477101: Time calculated is 10:18:35 AM, Time difference is 4103103432.
13/07/11 10:25:25.332 INFO [Resource: logger 10477101, board 14, channel 2, 8216]: Digital Matrix Logger 10477101Trying to connect mask to channels: naBoardsChannels: 917506, 0, 0, 0, 0, 0, 0, 0, 0, 0, naMascInputs: 206965845, 0, 0, 0, 0, 0, 0, 0, 0, 0, , Handle to Logger = 0, Connect BitMap = 1, AutoResumeBitmap = 1.
13/07/11 10:25:25.332 INFO [Outgoing, 7284]: [ResourceAlocatedResponse: id 160268552] sent out:
ResourceAlocatedResponse: requestID=160268552; interactionID=160268552; eventType=CHANS_EVENT_REC_FAIL (4); eventReason=CHANS_REC_VOICE_LOGGER_GENERAL_FAILURE (1402); urid=0; type=RESOURCE_ALLOCATED_RMO_RESPONSE (03010400); timeReceived=634461495253327612; timeUpdatedCounter=0;
ResponseInternalParticipant: recordingLogger=0; recordingChannel=0; channelToRecord=0; loggerToRecord=0; station=46736; agentID=31093; type=RESPONSE_INTERNAL_PARTICIPANT (02020000); recordingFlags=CHANS_REC_FLAG_FULL_VOICE (4); mediaResponseStatus=CHANS_RC_RET_UNMAPPED (1); mediaResponseType=VOICE_MEDIA (2); chosenInitiator=CLS_INITIATOR_REC_PROG (1); timeDifference=0; recordingStartTim...=0; recordingStartTime=1/01/0001 12:00:00 AM; recordingStopTime...=0; recordingStopTime=1/01/0001 12:00:00 AM; responseWrapUpTime=0; responseWrapUpTim...=0; summationType=SUMMATION_TYPE_SUMMED (3); participantID=1;
ResponseExternalParticipant: recordingLogger=10477101; recordingChannel=210; type=RESPONSE_EXTERNAL_PARTICIPANT (03020000); recordingFlags=CHANS_REC_FLAG_VOICE_CHAN_ALLOCATED, CHANS_REC_FLAG_ALREADY_VOICE_RECORDED (34603008); mediaResponseStatus=CHANS_RC_RET_SUCCESS (0); mediaResponseType=VOICE_MEDIA (2); chosenInitiator=CLS_INITIATOR_TOTAL (32); timeDifference=-355896896568; recordingStartTim...=634461491150224180; recordingStartTime=13/07/2011 10:18:35 AM; recordingStopTime...=0; recordingStopTime=1/01/0001 12:00:00 AM; responseWrapUpTime=0; responseWrapUpTim...=0; summationType=SUMMATION_TYPE_SUMMED (3); participantID=2;
13/07/11 10:25:25.332 INFO [Resource: logger 10477101, board 14, channel 2, 8216]: [Digital Matrix Logger 10477101] Connecting Mask to channels status: 0.
13/07/11 10:25:25.332 INFO [Resource: logger 10477101, board 14, channel 2, 8216]: [MatrixRecordStartRequest: id 160268552] Record started: trunk 85, timeslot 12, summation trunk 86.
13/07/11 10:25:25.348 INFO [Outgoing, 7284]: [RecordStartResponse: id 160268552] sent out:
RecordStartResponse: requestID=160268552; interactionID=160268552; eventType=CHANS_EVENT_REC_SUCCESS (3); eventReason=NoReason (0); urid=0; type=RECORD_START_RMO_RESPONSE (03010100); timeReceived=634461495253327612; timeUpdatedCounter=0;
ResponseExternalParticipant: recordingLogger=10477101; recordingChannel=210; trunkNumber=12; trunkGroup=85; type=RESPONSE_EXTERNAL_PARTICIPANT (03020000); recordingFlags=CHANS_REC_FLAG_FULL_VOICE (4); mediaResponseStatus=CHANS_RC_RET_SUCCESS (0); mediaResponseType=VOICE_MEDIA (2); chosenInitiator=CLS_INITIATOR_REC_PROG (1); timeDifference=-355896896568; recordingStartTim...=634461491150224180; recordingStartTime=13/07/2011 10:18:35 AM; recordingStopTime...=634461491150224180; recordingStopTime=13/07/2011 10:18:35 AM; responseWrapUpTime=0; responseWrapUpTim...=0; summationType=SUMMATION_TYPE_SUMMED (3); participantID=2;
13/07/11 10:25:25.348 INFO [10816]: [RecordStopRequest: id 160267256] Received Request: