RCF wipes out voice mail

[dnuf]

Sooo I've been chasing a RCF problem whereby I used #322 and speed dial 80 on an unused extention. Put the ext on forward via ext 10. Selector codes are pointed at these exts and some local exts. So far after a few calls are remote forwarded, the vm blows up. Some of the vm boxez become uninit and you get "your call cannot be completed at this time". By not setting up RCF the local calls xfers are fine. I USED EXT 30, 31, 32 ON A ACS 7. DID I VIOLATE THE HOLY GRAIL OF THE ACS7 BY USING THESE EXTENTIONS AND SHOULD I HAVE STUCK WITH EXTS THAT ARE IN THE SYSTEM SUCH AS 17 ?

 

[1043]

your call cannot be completed at this time" is a message supplied by the provider, I would check the number you have programmed in the speed dial.
All a RCF is doing is making a conference call.Remember that a RCF uses 2 phone lines. If a free line is not available the call will not go thru.

Can you explain your problem more?

 

[aarenot]

speed dial start with a "9"?

 

[telecomtekperson]

aarenot, good point.

Dnuf, are you putting a 9 in the beginning of your dia string on the speed dial? There doesn't need to be a "9" there.

 

[dnuf]

Wow it sure is easy to mislead when you write. Lemme try again. Extention 30 31 and 32 (which don't exist) are forwarded to speed 80 which is simply a local number (cell phone), no prefix just a 1-npa-nxx-yyyy. Then you can dial any one of these extentions and reach the cell phones, just fine every time. When you point a Selctor Code in the ACD at one of these extentions it works fine the first few tries. But then you loose some voice mail boxes (that may or may not be related to the call), they become uninitialized. The recording IS from the ACD voice mail card, because you can pick selector code 1 which is directed to ext 10 and you will get "Your call cannot be completed at this time". In other words, your not leaving the system with the call! I changed the ACD processor and vm card 3 times, with this same result. I have not used RCF in the final setup, I wanted to cool the customer off then I will go back and try RCF using extention 17 and 18 which are real unused extentions. Once that works ok then I will try to use extention 19 and see if it blows up! I hope somebody tries this cause I think is a ACS7, version I bug! I tried 2 different voicemail card versions.

 

[1043]

Is the voicemail the PCMCIA card? If so, did you perform a factory default on it before you programmed it?
Also, what release ACS R7?(hit feature 59 from a display phone)

 

[dnuf]

Version of ACS 7 is mentioned twice its an "I". The Version of cards were 2.0 abd 3.0 PCMCIA card 4 user 2 channel small vm

 

[aarenot]

I would start over posting your question.

first list how things are set up, then what is happening when you do a certain thing.

 

[phonesaz]

I have 2 thoughts - first, I have seen problems with the smaller voice mails that no one could explain and I fixed them by replacing them with the 12-mailbox version, and second, you may be asking too much of a 2-port 4 mailbox system from a traffic perspective that could be causing it to malfunction over time. I have also seen re-initialized systems act fine for a couple of days and then lose their minds. I don't think the fact that you are using extensions outide the physical phone range has anything to do with your problem. Sorry I don't have better advice - good luck. D