everwood13
Programmer
Hey fellow phone people, thank you for all the knowledge on the site.. it has bailed me out many times.
This particular problem really has me stumped. The system is a Merlin Magix (Rel ? sorry), a system I have over 10 years programming experience. I have a customer with outside sales rep's, with T/R stations designated for specific DID's to RCF. Simple details:
-Single PRI for incoming and outgoing.
-Recently moved and changed CLECs at the same time (COX to Cbeyond).
-Never had an issue before move.
-Outside calls to the DID not being forwarded to the outside sales rep.
--Outside callers get a dial tone instead when calling DID.
---Can break dial tone, but unable to make calls. Seems to be in the system.
-Transfers from VM to RCF ext's works correctly.
-Inside ext to ext call forwards to outside sales rep correctly.
-Outside calls to DID works correctly (when unforwarded).
-Installed analog lines to line ports.
--Analog lines are broken out from CLEC equipment riding on same PRI
---Set up second pool and ARS patterns for the RCF ext's to dial over analog.
----Outside callers get "We're sorry, this call is incomplete" recording from the CLEC.
-----Change forward delay to 1 ring and outside callers are RCF to outside with a couple extra rings heard by caller. This is only a temporary fix as the inside sales would like to forward their sets as well (can't change ARS for everyone for obvious reasons)
I have gone back and forth with CLEC to the point they say they have exhausted every possibility it is in their switch or provisioning. They are willing to dispatch for after hours meet if necessary. They are able to capture the set up message and says we are "missing information". I have ran into this exact issue a couple times before, and they have found this to be a "security setting" regarding toll fraud. Telepacific was able to isolate the issue and resolve it both times.
It sure sounds like CLEC.. but it also sounds like a timing issue. I have blindly "played" around with just about every timer in the switch without any resolve.
I apologize my first post is a question, but I am really stuck here. Any suggestions would be appreciated. I would also like to see if there is anyone available for paid support if it comes down to it.
Thanks for your time.
Aaron
This particular problem really has me stumped. The system is a Merlin Magix (Rel ? sorry), a system I have over 10 years programming experience. I have a customer with outside sales rep's, with T/R stations designated for specific DID's to RCF. Simple details:
-Single PRI for incoming and outgoing.
-Recently moved and changed CLECs at the same time (COX to Cbeyond).
-Never had an issue before move.
-Outside calls to the DID not being forwarded to the outside sales rep.
--Outside callers get a dial tone instead when calling DID.
---Can break dial tone, but unable to make calls. Seems to be in the system.
-Transfers from VM to RCF ext's works correctly.
-Inside ext to ext call forwards to outside sales rep correctly.
-Outside calls to DID works correctly (when unforwarded).
-Installed analog lines to line ports.
--Analog lines are broken out from CLEC equipment riding on same PRI
---Set up second pool and ARS patterns for the RCF ext's to dial over analog.
----Outside callers get "We're sorry, this call is incomplete" recording from the CLEC.
-----Change forward delay to 1 ring and outside callers are RCF to outside with a couple extra rings heard by caller. This is only a temporary fix as the inside sales would like to forward their sets as well (can't change ARS for everyone for obvious reasons)
I have gone back and forth with CLEC to the point they say they have exhausted every possibility it is in their switch or provisioning. They are willing to dispatch for after hours meet if necessary. They are able to capture the set up message and says we are "missing information". I have ran into this exact issue a couple times before, and they have found this to be a "security setting" regarding toll fraud. Telepacific was able to isolate the issue and resolve it both times.
It sure sounds like CLEC.. but it also sounds like a timing issue. I have blindly "played" around with just about every timer in the switch without any resolve.
I apologize my first post is a question, but I am really stuck here. Any suggestions would be appreciated. I would also like to see if there is anyone available for paid support if it comes down to it.
Thanks for your time.
Aaron