RCF in Key mode 2

[thephonelady]

Will this work on a Legend 6.1?? Trying to do remotely but I have a feeling that it won't wk in Key mode. Works great in their other location but that one is set up as Hybrid. Thanks in advance.

 

[dagwoodsystems]

Remote Call Forwarding works in all modes.

Tim Alberstein

http://www.dagwoodsystems.com

 

[thephonelady]

Thanks!! Do they still press forward 9 tel number & #??

 

[merlinman]

That should work.

 

[thephonelady]

I can't seem to get it to work & the site is 300 miles away. I was able to get it to wk on a system in our lab. I have the console set up for RCF & T-T transfer. The lines are set to yes for reliable disc & when she activated the RCF the calls still ring in on her phone. Any suggestions???
Thanks!!

 

[Telecomboy]

Is that extension principal user for those lines. If not, assign that extension as proncipal user. Otherwise, it would only forward calls transfered to that extension.

 

[thephonelady]

Yes they are. The system I have wkg in our lab wks fine & I don't have principal user set up at all. Go figure

 

[merlinman]

Make sure the customer is dialing 9, the RCF Number and the POUND SIGN.

If it is set up right, she should hear a confirmation beep-beep-beep, AND the FORWARD LED should light.

If those 2 things don't happen, you sill have to do this:

Dial in and see if her extension IS FORWARDED to somewhere by doing a print of her exension information.

And post that print out for further help.

http://home.comcast.net/~merlinman

 

[thephonelady]

Here goes-
EXTENSION INFORMATION


A Extn SS/PP Type
A 31 1/ 1 MLX-20L + 1 DSS

A CTI Link : No Alarms: ACTIVE
A Pool Access :N/A
A Page Group :
A Primary Coverage : 36 39
A Secondary Coverage :
A Coverage Group : 1
A Group Coverers : 770
A NS Groups : 31
A Group Calling Member:
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists : 0
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-0 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to : 913109962340#
A Delay Forwarding : 0
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Remote Forward Allow: Yes
A Trunk Transfer Allow: Yes
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Display Preference : NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 31 1/ 1 MLX-20L + 1 DSS

A Button 34 *38 Send/Remove Msg Status None
A Button 33 *21 Blank Status None
A Button 32 *759 Alarm Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *39 Night Service Status Off
A Button 19 *782 Headset Status Status Off
A Button 18 *33 Forward Status Off
A Button 17 *56 Direct VoiceMail Status Off
A Button 16 *781 Headset Hang Up Status None
A Button 15 Line 810 -I Status None
A Button 14 Line 811 -I Status None
A Button 13 Line 809 -N Status None
A Button 12 Line 808 -N Status None
A Button 11 Line 807 -N Status None
A Button 10 Line 803 -I Status None
A Button 9 Line 804 -I Status None
A Button 8 Line 805 -I Status None
A Button 7 Line 806 -I Status None
A Button 6 *47 Do Not Disturb Status Off
A Button 5 Line 801 -I Status None
A Button 4 Line 802 -I Status None
A Button 3 *18 Ext-OO Voice Status None
A Button 2 *16 Ext Voice -I Status None
A Button 1 *16 Ext Ring -I Status None
P3F1FIM Tone N  $!Print !More: ! ! >N
GS/LS TRUNK INFORMATION



A Trk SS/PP Type OutMode RelDisc ChannelUnit LS-ID Delay
A 801 1/ 1 Loop TouchTone Yes N/A N/A
A 802 1/ 2 Loop TouchTone Yes N/A N/A
A 803 1/ 3 Loop TouchTone Yes N/A N/A
A 804 1/ 4 Loop TouchTone Yes N/A N/A
A 805 2/ 1 Loop TouchTone Yes N/A N/A
A 806 2/ 2 Loop TouchTone Yes N/A N/A
A 807 2/ 3 Loop TouchTone Yes N/A N/A
A 808 2/ 4 Loop TouchTone Yes N/A N/A
A 809 3/ 1 Loop TouchTone Yes N/A N/A
A 810 3/ 2 Loop TouchTone Yes N/A N/A
A 811 3/ 3 Loop TouchTone Yes N/A N/A
A 812 3/ 4 Loop TouchTone Yes N/A N/A
P3F1FIM Tone N  $!Print !(Engli!sh
Trk SS/PP RemAccess Pool TlPrfx HldDisc Principal Prty Oper Switch
A 801 1/ 1 No Remote Yes Long 31 4
A 802 1/ 2 No Remote Yes Long 31 4
A 803 1/ 3 No Remote Yes Long 31 4
A 804 1/ 4 No Remote Yes Long 31 4
A 805 2/ 1 No Remote Yes Long 31 4
A 806 2/ 2 No Remote Yes Long 31 4
A 807 2/ 3 No Remote Yes Long 31 4
A 808 2/ 4 No Remote Yes Long 31 4
A 809 3/ 1 No Remote Yes Long 31 4
A 810 3/ 2 Dedicated Yes Long 31 4
A 811 3/ 3 Dedicated Yes Long 31 4
A 812 3/ 4 No Remote Yes Long 35 4
A 813 0/ 0 No Remote Yes Long 4
A 814 0/ 0 No Remote Yes Long

 

[merlinman]

I think I see the problem.

It looks like you don't have any lines assigned to any pools.

Therefore, the 9 is not needed, and in fact, will cause the call to go somewhere you don't want it to.

As shown above, the call is attempting to go to:

913109962340#, when i think they want to go to:

13109962340#

 

[thephonelady]

What is so weird is I have a Legend set up in our lab as a key system with 2 lines & the call fwd wks with the 9

 

[merlinman]

Are you using T&R Sets on the LAB Machine?

Maybe, without setting this up in my lab, your AUTO LINE SELECT is making this work in the lab.

Hmmmm....

 

[thephonelady]

I'm using MLX sets

 

[merlinman]

Is this working or not working now?

 

[glg01]

Try setting the forwarding delay to 1 instead of 0 for x31.....or in your lab set a station with primary coverage for the forwarding set and see if the lab set still forwards okay. I think the feature interaction has to do with the primary coverage of the console. lg