RCC upgrade problem on CallPilot 150

[sroggero]

I downloaded the new RCC software upgrade from Avaya for Callpilot150 ReportingforContactCenter 2.4 to 2.6 and I tried to install it on a live system yesterday, now I am jammed on the RCC validation check.... it seams to be rolling over and over again into the CMD windows... here is what appears and stays for 5 minutes;

1159,3121161,3121163,3121165,3121167,3121...
1179,3121181,3121183,3121185,3121187,3121...
1199,3121201,3121203,3121205,3121207,3121...
1219,3121221,3121223,3121225,3121227,3121...
1239,3121241,3121243,3121245,3121247,3121...
Initializing list...
Forcing updates on child tables.
Compressing rptssagents...

Then a seconds messages appears for 2-3 seconds and the first screenshot will come back.... so it means that it's running;

1207,3141209,3141211,3141213,3141215,3141217
1227,3141229,3141231,3141233,3141235,3141237
1247,3141249,3141251,3141253,3141255,3141257
Initializing list...
Forcing updates on child tables.
Compressing rptssagents...
Compressing rptsslines...
Compressing rptssallagentsbusy...
Compressing rptssnoagentsloggedin...

Before I started the process I got a message saying that it may takes several hours...... We are now running it since 22 hours already.

Should I leave it as is and let it go or is there something wrong?

 

[curlycord]

Did you upgrade the Call Pilot too?



=----(((((((((()----=
curlycord

http://www.curlycord.com

 

[sroggero]

Callpilot has the latest release installed.... actual problem is doing the database migration, the RCC is actually down and collecting no data.

 

[snowman50]

it took me 4 days before the compression completed on a BCM RCC reinstall

My advice is to just leave it until it finishes.
When its done you will then be able to complete the last 10 minutes!! off the 30 minute install!!