RCC - REAL TIME WITHOUT SEE THE SUPERVISOR

[edur]

Hello:
I would like to know if ther are any possibility of see the real time of a skillset on the RCC but without the SUPERVISOR.. I would like don`t see in the RCC when the supervisor is monitoring to an agent.

Thanks

 

[cook1082]

There is a feature code to see how many agents are loged in to the different skill sets and calls in que. Not sure feature 908,909?
But this is thru the phone not the PC interface.

 

[edur]

thanks.. but i said in the RCC, when i see the real time of the agents, if there are a supervisor/agent logged i can see him in the real time and so i can see when he is monitoring, because the state in the real time change to monitorig.. I would like to know if i can make something to DON'T SEE the supervisor in the real time.

Thanks

 

[gberger]

Quick answer; No. Rcc reporting is a supervisor tool.
Agents should only use the Ip View for real time statistic.