majdi1982
Technical User
- Aug 12, 2008
- 11
Hi Guys....
I would like to ask if there any patch file for the BCM50a,Rls 3, contains the following issues:
- The wallboard parameters table includes same abbreviation for id 12 & 13
For Wallboard parameters, "Number of Agents in Not Ready state" and "Number of
Agents Logged In" had the same parameter labels. These were corrected to point
to the right parameter.
Q01644581
- Not being able to print the reports with skillsets involved.
When trying to view a report with skillsets involved, RCC website fails to display
all skillsets. RCC engine and RCC printing service were upgraded to cope with
this situation.
Q01650549
- Missing information about setting up contact center for the first time
There was no information in the documentation or the initial popup connection help
screen that no port number is required for certain contact centers. This
information was added in the document.
Q01665043
- Realtime section of SUOG was out of date
Re-write the Agent Detail section with snapshots and include also in the Glossary the
Agent States and/or color of: Intercom => Light Grey, and MM Browser Call => Bright
Green. Correct the following Agent State colors: All Calls Held => Pink, Supervisor
Monitoring => Orange, Incoming Non-CC Call => Dark Green
Q01674716
- Missing information about ports used by contact center
RCC Setup guide does not include port 8088 to be included as firewall exception
list. This information was added in the document.
Q01677717
- RCC is Unable to monitor more than one site for real time displays
Real Time Displays in a multi-RCC environment does not work. RCC website was
enhanced to support multiple real-time displays from different webhosts at the
same time.
Q01678900
- Reports timeout against huge database accumulated over a year
RCC fails to display reports for call center having calls over one year or one million.
RCC database architecture was optimized to deal with huge amount of calls.
Q01720229
- Limitation on no. of Client PCs viewing Real Time screens concurrently
Provided the limit on the number of Client PCs, at 16, able to view all 4 Real Time
screens concurrently with a 1 second refresh rate from a Web Host PC.
Q01534300
- Long term solution is required for RCC database performance
RCC was lacking the feature to provide purging of databases for calls which
are old and not required. This feature has been made available in this build.
Q01724124
- Realtime screen displays a maximum of ten skillsets
Increased the number of skillsets viewable on the Agent Summary and Call Summary from
10 to 14 to match the previous version of RCC.
Q01725596
- XML errors are logged into separate files
Whenever Invalid XML or Incomplete XML or any XML error occurs, RCC will acquire the
actual erroneous XML in question through a separate log file.
Q01350306-01
- Documentation to allow IE 7 to configure popup blocker
Troubleshooting steps added to allow Web Host PC IP Address, or "localhost", to view
both Real Time screens and reports with popup blocker settings on.
Q01558142
- Monthly agent profile report timing out giving timeout error
Users can view Agent Profile Report for a month duration with large call center
data by making RCC engine work with more skillsets simultaneously.
Q01574857
- wallboards do not tolerate bad host names
Wallboard Driver was updated to continue working even if not all the clients with
soft-wallboard were running.
Q01766387
- Documentation regarding CCRS requires improvement
Trouble-shooting guide was updated to include additional information on the
following items: CCRS logs, Voicemail Patch procedure and CCRS Test page.
Q01576785
- CCRSTEST for RPT fails with
NoCCData was added to the list of recognized errors in the Real Time
Q01594956
- Real Time Stops working if call center is restarted
RCC Real-time was improved to handle events like Call Center shutdown and recover
itself once server is available.
Q01530646-01
- The IP view inconsistencies with real time
Wallboard driver was updated to stop sending non-requested data to ipview Soft boards.
Q01722290
- German users can't modify report selection period
RCC website was enhanced to tackle with date formats in German language.
Q01747184-01
- RCC fails to download and install JRE on remote clients
A bug was removed where remote clients were unable to download and install JRE from
the webhost.
Q01778623
- RCC Contact Center Connection page wont let download data on US OS
RCC website had few problems with different dates format which were rectified.
Q01778945
RCC: RCC is not able to connect to the app server to obtain data
Should a timeout occur in the data transfer between the Business Communications
Manager and Reporting for Contact Center, RCC will restart the Real Time service
automatically to prevent the Real Time screens from freezing.
Q01512204
- RCC: Increase Real Time Agent Detail applet size
The Reporting for Contact Center Real Time screen size has been increased
to match previous versions of Reporting for Contact Center. The maximum
number of Agents that can now be viewed on this screen at once, without
scrolling, is 14.
Q01596283
- CCC: CCRSAppServer config contains 'histrorical' spelling mistake
Updated any screen shots of the App Server in the SUOG displaying this spelling
mistake.
Q01574957
- RCC: RCC still requests data with invalid time parameters (negative time)
In circumstances where the BCM date is moved backwards, negative requests can be made
i.e. the request to date is before the request start date. This should no longer happen.
Q01615954
- RCC: Cannot download CC data from BCM since daylight saving time was changed
When the clocks move forward, Reporting for Contact Center will request 3 hours of
data; however the App Server will see the request as 4 hours. The download will
halt. This should no longer happen.
Q01593457
- RCC: Vista - Build 2.4.356 did not successfully install on D: Drive
When Windows Vista is installed on a non-standard C: drive partition hard coded
values break the installation. The installation will use the correct target drive now.
Q01634368
- RCC - Vista - Must use "Run as Administrator" option to install RCC
Reporting for Contact Center must be installed as an administrator. Windows Vista
UAC prevents user accounts from running software unless they right-click the setup
file and select "Run as Administrator". This information is now documented in
the SUOG.
Q01636137
- RCC - IP View not populating via VPN connection
If a laptop running an ipView Softboard, which had been configured by network name in the
wallboard configuration page within RCC, was taken to another location and reconnected via
VPN, RCC did not detect and use the new IP address associated with that network name. This
has been corrected so that the new IP address is detected by RCC, and the ipView SoftBaord
will populate as expected.
Q01637288
Thank you....
I would like to ask if there any patch file for the BCM50a,Rls 3, contains the following issues:
- The wallboard parameters table includes same abbreviation for id 12 & 13
For Wallboard parameters, "Number of Agents in Not Ready state" and "Number of
Agents Logged In" had the same parameter labels. These were corrected to point
to the right parameter.
Q01644581
- Not being able to print the reports with skillsets involved.
When trying to view a report with skillsets involved, RCC website fails to display
all skillsets. RCC engine and RCC printing service were upgraded to cope with
this situation.
Q01650549
- Missing information about setting up contact center for the first time
There was no information in the documentation or the initial popup connection help
screen that no port number is required for certain contact centers. This
information was added in the document.
Q01665043
- Realtime section of SUOG was out of date
Re-write the Agent Detail section with snapshots and include also in the Glossary the
Agent States and/or color of: Intercom => Light Grey, and MM Browser Call => Bright
Green. Correct the following Agent State colors: All Calls Held => Pink, Supervisor
Monitoring => Orange, Incoming Non-CC Call => Dark Green
Q01674716
- Missing information about ports used by contact center
RCC Setup guide does not include port 8088 to be included as firewall exception
list. This information was added in the document.
Q01677717
- RCC is Unable to monitor more than one site for real time displays
Real Time Displays in a multi-RCC environment does not work. RCC website was
enhanced to support multiple real-time displays from different webhosts at the
same time.
Q01678900
- Reports timeout against huge database accumulated over a year
RCC fails to display reports for call center having calls over one year or one million.
RCC database architecture was optimized to deal with huge amount of calls.
Q01720229
- Limitation on no. of Client PCs viewing Real Time screens concurrently
Provided the limit on the number of Client PCs, at 16, able to view all 4 Real Time
screens concurrently with a 1 second refresh rate from a Web Host PC.
Q01534300
- Long term solution is required for RCC database performance
RCC was lacking the feature to provide purging of databases for calls which
are old and not required. This feature has been made available in this build.
Q01724124
- Realtime screen displays a maximum of ten skillsets
Increased the number of skillsets viewable on the Agent Summary and Call Summary from
10 to 14 to match the previous version of RCC.
Q01725596
- XML errors are logged into separate files
Whenever Invalid XML or Incomplete XML or any XML error occurs, RCC will acquire the
actual erroneous XML in question through a separate log file.
Q01350306-01
- Documentation to allow IE 7 to configure popup blocker
Troubleshooting steps added to allow Web Host PC IP Address, or "localhost", to view
both Real Time screens and reports with popup blocker settings on.
Q01558142
- Monthly agent profile report timing out giving timeout error
Users can view Agent Profile Report for a month duration with large call center
data by making RCC engine work with more skillsets simultaneously.
Q01574857
- wallboards do not tolerate bad host names
Wallboard Driver was updated to continue working even if not all the clients with
soft-wallboard were running.
Q01766387
- Documentation regarding CCRS requires improvement
Trouble-shooting guide was updated to include additional information on the
following items: CCRS logs, Voicemail Patch procedure and CCRS Test page.
Q01576785
- CCRSTEST for RPT fails with
NoCCData was added to the list of recognized errors in the Real Time
Q01594956
- Real Time Stops working if call center is restarted
RCC Real-time was improved to handle events like Call Center shutdown and recover
itself once server is available.
Q01530646-01
- The IP view inconsistencies with real time
Wallboard driver was updated to stop sending non-requested data to ipview Soft boards.
Q01722290
- German users can't modify report selection period
RCC website was enhanced to tackle with date formats in German language.
Q01747184-01
- RCC fails to download and install JRE on remote clients
A bug was removed where remote clients were unable to download and install JRE from
the webhost.
Q01778623
- RCC Contact Center Connection page wont let download data on US OS
RCC website had few problems with different dates format which were rectified.
Q01778945
RCC: RCC is not able to connect to the app server to obtain data
Should a timeout occur in the data transfer between the Business Communications
Manager and Reporting for Contact Center, RCC will restart the Real Time service
automatically to prevent the Real Time screens from freezing.
Q01512204
- RCC: Increase Real Time Agent Detail applet size
The Reporting for Contact Center Real Time screen size has been increased
to match previous versions of Reporting for Contact Center. The maximum
number of Agents that can now be viewed on this screen at once, without
scrolling, is 14.
Q01596283
- CCC: CCRSAppServer config contains 'histrorical' spelling mistake
Updated any screen shots of the App Server in the SUOG displaying this spelling
mistake.
Q01574957
- RCC: RCC still requests data with invalid time parameters (negative time)
In circumstances where the BCM date is moved backwards, negative requests can be made
i.e. the request to date is before the request start date. This should no longer happen.
Q01615954
- RCC: Cannot download CC data from BCM since daylight saving time was changed
When the clocks move forward, Reporting for Contact Center will request 3 hours of
data; however the App Server will see the request as 4 hours. The download will
halt. This should no longer happen.
Q01593457
- RCC: Vista - Build 2.4.356 did not successfully install on D: Drive
When Windows Vista is installed on a non-standard C: drive partition hard coded
values break the installation. The installation will use the correct target drive now.
Q01634368
- RCC - Vista - Must use "Run as Administrator" option to install RCC
Reporting for Contact Center must be installed as an administrator. Windows Vista
UAC prevents user accounts from running software unless they right-click the setup
file and select "Run as Administrator". This information is now documented in
the SUOG.
Q01636137
- RCC - IP View not populating via VPN connection
If a laptop running an ipView Softboard, which had been configured by network name in the
wallboard configuration page within RCC, was taken to another location and reconnected via
VPN, RCC did not detect and use the new IP address associated with that network name. This
has been corrected so that the new IP address is detected by RCC, and the ipView SoftBaord
will populate as expected.
Q01637288
Thank you....
