RCC HISTORICAL

[morenot]

Hi:

We have a customer with RCC ver. 2.45.105
We can get historical data until 2010/12/27
when we pull historical data from 2010/12/28 we get zero´s
Real time data is ok
I rebooted the RCC and still with the problem

any idea?

Saludos..

JLMT//

 

[oldestgeek]

Try rebooting the BCM.

 

[morenot]

I did reboot BCM and still the problem..

Real time data works fine...

Another idea?

 

[oldestgeek]

Did you check the logs in RCC for any error messages? Were any changes made to RCC or the BCM since it worked, like installing or turning on firewalls or any software installed on the RCC server. Go to control panel, Add/remove programs, and sort by date installed. Look for any software where the date coincides with the date the RCC stopped working.

 

[pkellow]

try running ccrstest.htm (refer to RCC Trouble Shooting PDF), with start and stop date and time allowing for maximum of three hour interval after the time of the problem (e.g. 29/12/10), type (RPT - historical RePorTs).

If this provides data, then at least BCM has the data.

Stop RCCLauncher on RCC server. Copy the logs directory (something like c:\program files\nortel\Reporting for contact center\logs) to similar e.g. logs_old, so the correct logs directory is now empty. Then start RCCLauncher.

Examine any logs it produces, in particular any bad_xml logs.

Also you can log onto the RCC database under command line (I don't have details to hand), and examine the rptrequesttimes table. You should see currentbcmtime show correct time, and subsequent calls should show it current time....this is a good sign. Also the rptrequesttimes should show enddate and current date, I'd be interested to know what these are.

Hope this helps. Let us know.