RCC DB corrupted - Report requests return error HTTP 500

[dmozz]

Hello all... Our RCC server has become corrupted where some of the reports work and others do not. For example, the Agent Audit report works just fine, but the Call Average Report returns an HTTP 500 Internal Server error. Reboots, restarting services, etc do not fix the problem. RCC is version 2.1.050 and BCM version is 3.6.

Any Ideas?

 

[3Sixty]

There is an update for the RCC and that might be worth trying first and foremost.You will need to reinstall the RCC.I have a document regarding the call center setup and how it works on my website. It will also show you how to back up the mysql database before you update.

Marshall

http://www.marshallshouse.co.uk

 

[dmozz]

Thank you... We will try it next week and let you know how it goes.