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Ray Baum's

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Stinney

IS-IT--Management
Nov 29, 2004
2,029
US

Curious to know what you've done to implement compliance with Ray Baum's.

What phone systems are you covering? CM/IPOffice? We have CM8.1 (a couple SIP phones otherwise all H323, Digital, analog), IPOffice systems with digital phones and some old Nortel BCM and MICS (which I am not familiar with) and I'm being told the Nortel systems will not integrate with any solution.

What solution did you go with?

Any issues/pitfalls/challenges during/after implementation?

We're looking at implementing RedSky or Sentry. Any +/- to look for if you're using it already?

We're being told that even though Sentry is location based, that we can add details for an extension down to the cube location, have you been able to do this?

What's been your level of effort to keep the extension/location information up-to-date?

Thanks in advance for any insight you can provide.

- Stinney

“The man who asks a question is a fool for a minute, the man who does not ask is a fool for life.” - Confucius
 
Last I saw Redsky had issues updating when SIP sets were moved from one site to another. They might well have this resolved by now, but something to be aware of.
 
RAY BAUMs typically is not the major issue. More often it is the law's at the state level which are more restrictive. Your CM can provide adequate location reporting information to meet RAY BAUMs using ELIN information. The mobility component of RAY BAUMs which goes into effect in Jan 22 which requires location reporting for remote workers is where you are most likely going to be forced into an overly application or service. You may want to look at Avaya Sentry, Redsky, and West 911 to start with. There are several others and some carriers have options.
 
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