Raw SMDR (tracing source of 911 calls) with IPO 8.1 Preferrred UC Module? 1

[Dunsmore]

Wondering if this can be accomplished without going to a third party and if it can be done by extension?

The problem we have is with 911 calls accidently dialed and we wish to address this issue with the end user.

Thank you in advance

Dunsmore

 

[Telecomboy]

You can set-up an smdr dump via manager. you need something to grab it though. I have used this free software once before: davehope.co.uk and it worked fine be the smdr receiver to grab the data for free.

 

[Dunsmore]

Telecomboy, thank you for your response. Is this possible with 8.1 Preferred Edition?

Thank you

Dunsmore

 

[amriddle01]

Try this:

This makes use of the fact that a call to 911 invokes a call record request and has to go to the VmPro.

Using the IP-Office Manager
To ensure calls made to a specific number
(in our case 911) are automatically recorded.
Setup an Account Code Where:
On the Account Code Tab:
- The Account Code Field should contain
a Reference Number (Lets say 911)
- The CLI field contains the dialled
number upon which the account code is
to trigger. (This for our cause needs
to be 911).

On the Voice Recording Tab:
- The 'Record Outbound' Field should be
set to 'ON'
- Set the 'Auto Recording Mailbox' to say
'2666 Joe Bloggs'

Now, whenever an extension dials 911 the switch will request the call is recorded, and the recording is delivered to 'Joe Blogg's Voicemail. 'Joe Bloggs' Could be a distribution list, with members setup for voicemail to email.

If the notification after the event is too late, or the fact you can't workout which extension made the call is an issue, then more config will need to be done on the Voicemail Pro.

Using the VmPro Client
Create a module called AutoRecord
Connect the Start to a 'Test Variable' Action.
On the Specific Tab
- Enter the variable name '$TARGET'
- Check the 'Specific' Checkbox and
enter '2666' in the field to its right

The Test variable will have two, maybe three
exits. (The Timeout one is an error I think)
Connect the 'No Match' and 'Timeout' connections
to a Listen Action
On the Specific Tab
Check the 'Mailbox' checkbox and fill in
the field with '$UUI'.
As long as the Auto Record request was not
targeted for '2666', the AutoRecord will
record the call to the target selected in the
IP Office Manager.

If the AutoRecord Request is targeted for '2666'
the callflow will exit via the 'Test Variable'
action 'Specific' exit.
$CLI - Contains Callers Extn No.
$DDI - The Number Dialled
$TARGET - Mailbox targeted for the recording.

Should now have enough infromation to use the Callflow to deliver a solution.

Note: The VmPro only gets invoked when a connected event is returned from the network.



"No problem monkey socks

 

[holdmusic34]

Champion.

 

[AACon]

Just an FYI, I could not get it to work the way amriddle wrote up.

In this section:
Using the VmPro Client
Create a module called AutoRecord
Connect the Start to a 'Test Variable' Action.
On the Specific Tab
- Enter the variable name '$TARGET'
- Check the 'Specific' Checkbox and
enter '2666' in the field to its right

I changed the $TARGET to $UUI and it worked.
I connected the "specific" to an email action...and voila, it tells me who called the emergency number along with $date and $time.
Nice.

You can verify its kinda working by watching the call in progress. You'll see auto-record call turn on, then off, in ssa.

-Austin
ACE: Implement IP Office