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Ratio of phones to lines?
- Thread starter M1north
- Start date
bigindian65
Technical User
you have to know your call-flow or expected target call flow. ACD? Customer Service? Normal Admin? All that factors in. 7 would be non-blocking. If I had no info what-so-ever 4.
Mato' Was'aka
Mato' Was'aka
Your current carrier should be able to give you a traffic report on the lines you have and your call volume with blocking. If you can't get that, start small, 3 people to 1 line each. If volume goes up, add lines. So, start with 1 T-1 and go from there. Be sure to set a daily traffic study to monitor volume, and prepare the carrier to add another T-1 fast.
DocVic
Dedicated to Nortel Products till the end.
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DocVic
Dedicated to Nortel Products till the end.
Need help? Call Me Now!
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