Randomn Restarts after PS4 Upgrade

[dheida]

We upgraded to PS4 this last Saturday and since Tuesday one of the servers has been restarting at random; once today, three times last night, no pattern. Just a little bit ago a different Citrix server restarted. They are on HP Proliant DL380's running updated Windows 2000. Nothing in the Event Viewers. Also, on Sunday, we updated all of the HP servers to the latest firmware. Right away we thought this to be the cause but we also updated firmware on six other non-Citrix DL380's with no problems, yet. I haven't found much on this forum or the Citrix forums. Any ideas?

 

[ascotta]

No blue screen or messages ?

Sii if there are hotfixes or sp's outstanding?

[blue] A perspective from the other side!![/blue]

Cheers
Scott

 

[dheida]

Yeah, we've done all that. I'm just hoping someone out there has run into something similar and found some weird thing that was causing it. Also, we looked back and had pretty much the same exact problem back in May, long before this upgrade. So, it may more likely be something with the OS or hardware. Thanks.

 

[ascotta]

It sould like mixtrue between O/s & Bios upgrades etc, anything on HP web site?

[blue] A perspective from the other side!![/blue]

Cheers
Scott

 

[EGR]

Hi,

have you deactivated automatic reboots on system error?

I have seen something like that caused by a wrong cable to an APC UPS.

Is that server attached to an UPS?

Regards
/egr

 

[dheida]

No and yes. We considered turning off the automatic reboots but we found a likely culprit and are waiting to see if it is the problem. Insight Manager showed errors on Bus X Slot Y. It was the first interface on the NIC card, so we disabled it and are now using the second interface on the NIC card and so far haven't seen the errors. Hopefully this is it and I'll post back up here in a week or so with results. I will keep the UPS in mind as this particular server is plugged into and older UPS. Thanks for the input.

 

[dheida]

Well, it's not the NIC (even though there probably was a problem with it). After digging through the Event Viewer we noticed ASR caused the last reboot. ASR (Auto Server Recovery) is part of HP Insight Manager and restarts the server upon a catastrophic error. Unfortunately we can't find any errors!?!? So, needless to say, we have turned ASR off and are waiting to see if the thing restarts.