Hi all,
We have identified an intermittent issue when an agent becomes available and tries to pick up a held call from the queue, the call dropped immediately. It happens once or twice per day, during any hour. And I've confirmed there is no alert of running out of license or SIP channels. We've also got our SIP provider to trace and confirm all instances were hung up from our end. It only happens after the call was on-hold for a minute or two in the sales queue(VM Pro) and then finally got picked up/associated with an agent, not before or after. It hasn't happened in the past and some day it will stop. We've rebooted the system which didn't seem to change anything. We're on IPO V7.0 with VM Pro, using SIP trunk. Does anybody have any idea what could be the reason? We have monitor on but don't know where to look...
Thanks a lot!
We have identified an intermittent issue when an agent becomes available and tries to pick up a held call from the queue, the call dropped immediately. It happens once or twice per day, during any hour. And I've confirmed there is no alert of running out of license or SIP channels. We've also got our SIP provider to trace and confirm all instances were hung up from our end. It only happens after the call was on-hold for a minute or two in the sales queue(VM Pro) and then finally got picked up/associated with an agent, not before or after. It hasn't happened in the past and some day it will stop. We've rebooted the system which didn't seem to change anything. We're on IPO V7.0 with VM Pro, using SIP trunk. Does anybody have any idea what could be the reason? We have monitor on but don't know where to look...
Thanks a lot!