RAN to Voicemail

[alaanajim]

I have done the setup for ACD without contact center.

And the customer requirement is to send the call to the announcement if all the agents are busy. Then if the queue still busy and after repeating the announcement 3 times, they are asking to send the call to voicemail box.

My question: is it possible to configure different CDN pointed to the same ACD agent, and once the RAN repeats the announcement 3 times should go to different voicemail boxes.

For example CDN1 go to Voicemail box1 and so on.

 

[alaanajim]

any one have idea hot to do this setup

 

[NortelGuy1979]

In your ACDN, program FRRT and FRT, SRRT and SRT, then set up Interflow (I think). Interflow allows you to go to another DN; overflow will not.

Matthew - Technical Support Engineer Sr.

http://www.linkedin.com/in/matty79

 

[trentsteenholdt1]

You can use Overflow but you have to use the ACDN or CallPilot and then specify as Voicemail Messaging SDN (the ACDN behind the default CallPilot CDN that is)

I'm not sure if the above is supported. I remember reading it once that it was, but I also remember reading a lot of end-users seeing CP crashing.

OVDN cannot point to CDN. Give a pretty straight forward SCH err (cant remember which on)

Trent Steenholdt

Systems Engineer
The University of Notre Dame Australia

-Great scott!