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Radiant P1510 System
- Thread starter bigosc22
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jakup44
Technical User
- Feb 1, 2009
- 3
I have a radiant p1510 pos system, and I have had lots of trouble with it and am sick of paying tons of money to fix my terminals. So I have one terminal down and the techs said that the screen is bad and it's not worth it to fix it so I need a new one. Well I took the screen off the bad ter. and put it on a good ter. and it worked fine. I also tested the power supply and ram the same way and they are both good. Any idea how I can find the problem?? Also dones anyone know if the motherboard in the p1510's are proprietary or can I buy just the motherboard, and where?? thanks.
jakup44
Technical User
- Feb 1, 2009
- 3
Sorry I put my post on your thread. I bought my system with 4 terminals about four years ago for just under 20 grand!!! So I don't know what they are going for used right now, a replacment terminal is 1200$ new. Hope that gives you some useful info.
AlohaSupportTech
IS-IT--Management
4 Year old 1510 is probably work around $250 a terminal.
On the service frustration: As a former reseller I urged all of my new customers to sign-up for the 5 year cradle-to-grave service offer through Radiant. If something broke, it was simply replaced by a reconditioned unit the next day directly from the factory. It allows you to control you service cost by planning ahead.
There were early issues with the 1510 Power Supply that were resolved and most power supplies were replaced as a swap in the field. However, after that, the 1510 proved to be a reliable piece of hardware.
Service is expensive when you do not have a contract as Radiant charges a flat factory fee to service a unit regardless of what is wrong. If you are working through a reseller they add on their cost to handle the repair and reinstallation so it does get expensive.
On the service frustration: As a former reseller I urged all of my new customers to sign-up for the 5 year cradle-to-grave service offer through Radiant. If something broke, it was simply replaced by a reconditioned unit the next day directly from the factory. It allows you to control you service cost by planning ahead.
There were early issues with the 1510 Power Supply that were resolved and most power supplies were replaced as a swap in the field. However, after that, the 1510 proved to be a reliable piece of hardware.
Service is expensive when you do not have a contract as Radiant charges a flat factory fee to service a unit regardless of what is wrong. If you are working through a reseller they add on their cost to handle the repair and reinstallation so it does get expensive.
There are better and cheaper terminals out there. I use the new Javelin wedge terminals. They were about the same cost as a Radiant 1500 series terminal, and included a 5 year depot replacement warranty -Let's face it, onsite replacement services are really a ripoff. I'm extremely happy, and have purchased 1890 terminals to replace our entire terminal population we had. Everything is now very quiet, and the failures we do have are covered. No worries for several years.
Now, if you bought Radiant hardware, then Radiant wants to be the only service person for their hardware. There are others out there that can still help.
MegabyteCoffee.com
Now, if you bought Radiant hardware, then Radiant wants to be the only service person for their hardware. There are others out there that can still help.
MegabyteCoffee.com
WineBarOwner
Technical User
Was there resolution to your monitor issue? I had a bad video driver a few months ago. Sent it off to techcosales.com in CA and they fixed and returned. We always check the two bulbs too, that was our first suspicion. Happened again with different terminal but NOT video driver board this time. We're thinking it's motherboard too now.
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