Rad timeouts

[TimGuyUK]

Slowly getting my head around the RADs. Still not 100% sure that the standard ones sound nice when it boils down to the nitty gritty but Im still persevering with them

If I create an auto attendant and dial a hunt group (without rad) I seam to be able to get the system to ring out for ever)

If I attach a RAD to the hunt group I seam to be able to only get around 3 mins out of the hunt group via holding.

Id like to ideally get the hunt group to hold/ring/music on hold for ever while playing RAD's so that the customer gives up before the system.

I have found ANSWER PLUS - System Reroute Timer which is set to 720sec but I think that’s only for 1st to 2nd alternatives.

Also this settings points to Call Rerouting Option within the system options.

Im looking at the RAD class of service rather than anything else. The hunt extension is actually a multiline number and so it hasn’t got a CoS.

Ive also tried ring timer.

If I turn the RADs off it appears to ring for ever.

Any ideas?

Tim

 

[Virtualman9000]

I seem to remember(on a 2000/3300) programming a call reroute first alternative to the RAD device, then rerouting the console to it. It would ring, play the RAD, then wait on hold as long as was necessary. Anyone else had luck with this?

 

[TimGuyUK]

When you say console, do you mean a physical IP5550 or something?

I have one but I dont have a reception as such so its boxed and unuseable in this instance.

Tim

 

[MitelTech]

A hunt group will use the COS of the 1st member for it's COS.

 

[TimGuyUK]

How about if the only number in the hunt is a mutlikey only with true extention?

Tim

 

[MitelTech]

My educated guess would be it would use the COS of the 1st member to which the key appears on. So if you go to Multi Set Group Ass and it says the 1st member is 1234 then the hunt group would be using that DN's COS. I have not tested that theory.

 

[TimGuyUK]

Going back to the RADs. Talking to the UK support guys. They reckon I wont be able to get a hunt group to ring out for a long period of time.

They say on ACD will do this.

So my next get around would be to get the hunt group to divert to a information message that simple said no one is avaiable to take your call.

I cant assign a mailbox to the hunt group as the hunt group number is set in single digi mailbox for an extention only autoattendant greeting.

Sigh, Any suggestions on this?

 

[MitelTech]

Buy a NuPoint9? Buy ACD licensing?

 

[TimGuyUK]

OK

OK. Got a fix and found an issue.

In the CoS there is a 1st to 2nd alternative time out timmer which can be set for 720secs.

The call waiting timmer can only be set to a max of 300secs, so the system gave a timout error because the 1st to 2nd Alternative time out timmer never completed.

I have this timmer set to 280secs and now he system says theres noone to take your call and puts you back to the autoattendant.

Not ideal, not it works for me.

Tim