Rad messages

[tdmulor]

Hi (Hej) Everybody.

I´v a big problem with rad messeges. COS i correct and the voicemail port that I use for my rad ex 615 has a rad setup on in it. but if a make a call to this rad port 615 nothing is played for me, the only way i can get the rad message to play is to put this rad as a member of a huntgroup and then call the huntgroup nr and then it plays my rad message.

what may be wrong, any tip?

Regards UO

 

[kwbMitel]

System type: 3300 or 200 or other?
Voicemail type Embedded, MEM, Other?

GIGO





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Hard work often pays off after time, but laziness always pays off now.

 

[tdmulor]

Okey.. sorry..

My pbx is a 3300 Mxe and has software ver 7.1.6.10_1 what you men by MEM I do not know... ?

I have set upp other pbx and calling direct to the rad has worked?

I really need help with this so if I can provide with more information about my pbx please tell me.

//UO

 

[kwbMitel]

if you are using a 3300 with Embedded mail you are supposed to use hunt groups(even if only 1 port). Not using hunt groups can cause port lockup issues.

TSB# 05-5191-00047

Description/Symptoms
Embedded RAD does not answer ( ring no answer) or in Do NOT Disturb (DND)


Body/Solutions
If a incoming call is blind-transfered to an Embedded RAD, the embedded RAD will experience "ring no answer" and/or "Do Not Disturb" conditions.

Solution:
1. Make sure that embedded RAD port is in a RAD Hunt group
2. Program the phase timer of RAD hunt group to be 1s or higher
3. Make sure the all calls are transferred to the RAD Hunt group and no one should call directly to RAD port


*******************************************************
Hard work often pays off after time, but laziness always pays off now.

 

[tdmulor]

Hi Thank you. one more question concerning this.

I´v done this with the rad messages, I meen us a huntgroup. but what do to with the rad message I would like to use as a que message and us in a hunt gruop, as First rad and second Rad, can a put a huntgroup no in these fields as well???

Regards U

 

[kwbMitel]

That is what they are for. I take you are having problems programming it?

Did you designate the hunt group as a RAD group?

*******************************************************
Hard work often pays off after time, but laziness always pays off now.

 

[tdmulor]

Keep asking about this rad things.

I have been trying to get a que message in one of my hunt groups. but this did not work and then i tryed above tips to use a hunt group and put this hunt gruop as RAD message, in this case when i call the hunt group it do not play my message. I looked in the help file and find this text in the help area of hunt groups.

heading: first rad:

Enter the directory number of the RAD containing the first message to be given to callers when members of the hunt group are busy, in Do Not Disturb or when they fail to answer the call. A timer, defined in the Class of Service Options Assignment form, determines how long the caller listens to ringback while waiting for the first message

according to the help text I will be able to put my directory nr of the rad port i would like to use, but this dont work? I have done like in the help text in other pbx, i also have been able to call directly to the rad port to listen to my rad message. so long text... but how do i manage to fix a que message for my hunt group...

Regards U