Rad access thru auto attendant

[mass1954]

I can successfully access the rad in a cics 6.0, but trying to go thru the AA is another story. Can someone give me a detailed explanation how to do this. The auto/disa dn is key here, I think...TIA...Mike

 

[MetroMan]

Oh, Nortel's got us there.... you can't get to the IRAD by AA, only by transfer or dedicated line!

Sorry....

Trevor Farren
Metrotech Telecom Inc.

 

[bkrike]

See Jerry Reeves last post in this thread...and try search

thread799-928617

 

[MetroMan]

What Jerry is talking about is using an ATA hooked up to an EXTERNAL RAD on any system, but that would be pointless, seeing as how the IRAD is already built in. I am going to try the Night Ringing function tonight on a CICS, but many customers would be ticked if you pulled a line's AA answer....especially if there is no receptionist, as which is the case theese days...



-T-

Trevor Farren
Metrotech Telecom Inc.

 

[bkrike]

I think you are misunderstanding the setup. What is required is a CO port that is OPEN (SPARE,) an ATA, and any RAD. Since the CO is open and spare the customer has no idea that it is being taken off the AA- (it was never on it in the first place).

 

[MetroMan]

No, I see what you mean...I guess I think that way beacuse most of my clients fill up their CICS with a full load of 8 trunks right away, and never give me a chance to add good adjuncts.

We have done that rig a couple of times on clients with spare Trunk ports, but, the problem is is that the client very quickly counts his/her number of phone lines, figures out you've used a trunk port, and is unwilling to add another LS/DS or CLID card when technically there is already a spare port....

I guess I'm just venting: Many CICS users are very, uh, frugal. I love working with big (200 station+) MICS systems,where you can get exactly what you need!

Trevor Farren
Metrotech Telecom Inc.

 

[Arr]

I think MR had some results using the CICS internal AA to transfer to the IRAD.. but it's been a couple of years since that thread was current.

PhM



VVV

 

[Bgun]

you can setup an auto dn to answer after dialing that auto dn number in the auto attendant, do it all the time and have 16 Cic setup for NRU 10.0

 

[mass1954]

Can you explain how to program the auto Dn, I am having no luck.

 

[mass1954]

Bgun could you please elaborate on how you set up the auto dn to make this work?

 

[hawks]

You can do it using the CICS AA but not with any of the Voice Mails AA.

 

[mass1954]

Hawks: How do you program it? Auto Dn?

 

[curlycord]

Never tried this but CICS has fax answering feature right?
Set Fax DN to same as IRADs DN.....dial in with your modem, fax sense's the call sends it to the IRAD......or maybe I am just a dreamer and want that on my Norstar christmas list.