R9.1 upgrade and external call transfer issue

[jeffthephoneguy]

Hi all... I just upgraded an IP500v2 from R9.0 to R9.1. , we are using Level3 SIP trunks. They do a lot of external call transferring. With R9.0.3 no issues. Now with R9.1 they press transfer 9 + N and nothing happens... they go back to the caller and try again, the transfer works! What is the issue?

2/11/15 8:15:28 PM-589ms Call Ref = 1023, Originator State = Seized, Type = User, Destination Type = none
2/11/15 8:15:29 PM-656ms Extension = 2548, Digit dialed, Digit = 9
2/11/15 8:15:29 PM-657ms Call Ref = 1023, Short Code Matched = System, 9N
2/11/15 8:15:29 PM-661ms My buttons = 2, Call Ref = 1023, Originator State = Dialling, Type = User, Destination Type = ARS Form
2/11/15 8:15:30 PM-181ms Extension = 2548, Digit dialed, Digit = 2
2/11/15 8:15:30 PM-618ms Extension = 2548, Digit dialed, Digit = 0
2/11/15 8:15:31 PM-042ms Extension = 2548, Digit dialed, Digit = 5
2/11/15 8:15:31 PM-593ms Extension = 2548, Digit dialed, Digit = 2
2/11/15 8:15:32 PM-024ms Extension = 2548, Digit dialed, Digit = 5
2/11/15 8:15:32 PM-446ms Extension = 2548, Digit dialed, Digit = 1
2/11/15 8:15:32 PM-735ms Extension = 2548, Digit dialed, Digit = 2
2/11/15 8:15:33 PM-164ms Extension = 2548, Digit dialed, Digit = 2
2/11/15 8:15:33 PM-724ms Extension = 2548, Digit dialed, Digit = 8
2/11/15 8:15:34 PM-046ms Extension = 2548, Digit dialed, Digit = 3
2/11/15 8:15:46 PM-366ms My buttons = 2, Call Ref = 1023, Originator State = Clearing, Type = User, Destination Type = ARS Form
2/11/15 8:15:46 PM-366ms Call Ref = 1023, Disconnect from Originator End
2/11/15 8:15:46 PM-367ms Extension = 2548, State = Busy Wrap Up

Jeff
"the phone guy"
ACSS-SME
APSS-SME

http://www.bluestartelephone.com

 

[janni78]

Can you do a default trace?
Hard to tell from that what happens.

"Trying is the first step to failure..." - Homer

 

[amriddle01]

A monitor trace, that trace was from SSA which is useless in this case

 

[jeffthephoneguy]

I'll have to wait until after hours. they have a large system, with way to much traffic in hours.

Jeff
"the phone guy"
ACSS-SME
APSS-SME

http://www.bluestartelephone.com