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R8.1 Advanced Edition Implied Customer Service Agent Licenses?
- Thread starter Hovus
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- Thread starter
- #2
...Accidental submit there...
I was under the impression that the Advanced Edition license gives 5 Customer Service Agent licenses, but when the agents try to log in in the morning, only the 5 pack Customer Service Agent license is used. The remaining 4 or 5 agents are getting a license error.
Removing the Customer Service Agent 5 Pack license, merging config, reappplying the license, merging config fixes the issue...
Anyone know why the Advanced Edition implied CCA licenses stop working?
I was under the impression that the Advanced Edition license gives 5 Customer Service Agent licenses, but when the agents try to log in in the morning, only the 5 pack Customer Service Agent license is used. The remaining 4 or 5 agents are getting a license error.
Removing the Customer Service Agent 5 Pack license, merging config, reappplying the license, merging config fixes the issue...
Anyone know why the Advanced Edition implied CCA licenses stop working?
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- #4
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