R7 using Optimum Voice Lines

[TheCardMan]

I just switched over to Cablevision's Optimum Voice for my phone lines. I have 4 going into the Avaya Partner R7. I have an issue now when at night when the messaging system transfers callers to an outside live answering service, I do not believe it hangs up. Tying up the lines and now creating a busy signal. I would then unplug the cable modem and recycle it and all lines come back to life. I never had this issue with the standard Verizon telephone lines. Any suggestions as to any settings that can be tweaked on the line side of the Partner?

Thanks

 

[SYQUEST]

You need to verify Disconnect Supervision on the lines. Without it the R7 won't release the bridge when the call is completed. Most likely Cablevision did not activate the Disconnect Supervision in their equipment, contact their tech support.

....JIM....

 

[phonesaz]

I have had the same issue in the past several times and resolved it by changing the hold disconnect time (#203)- it is factory set to 450 msec and you bump it up or down in 50 msec intervals. Changing this will most likely fix the problem. If not, you will have to involve the carrier.

 

[TheCardMan]

I assume you bump it on each line, correct? Or is this a global setting? Should I go up or down?

Thanks for both your input.

 

[SYQUEST]

The setting is per line/trunk. So you need to set each one that is being used. This is covered in documentation.

....JIM....