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R7 Messaging Outcalling - Pager

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cubla

MIS
Dec 23, 2002
72
US
Regarding the pager option for outcalling. Customer wants the unit to continue paging the person until they respond to the voicemail or call into the system? Old Panasonic system handled this, anybody know if the Partner can?
 
You can work with the schedule, the number of cycles, the time between attempts, and the actual list of outcalling numbers.

You can program up to 5 numbers in the outcalling list, to be dialed sequentially.

You can have a minimum delay of 5 minutes between outcalling attempts.

You can have a maximum of 9 cycles through the outcaling list.

So, theoretically, you could get paged 45 times for the same message, over a period of 3.75 hours, if you never responded to the page.


 
You could also send one of those pager out calls to another vm box. Set the other box to take a message and do pager notfifications as well.
I have a question, what is the application? Is this an after hours service person on call? I never endorse having only one person responsible to respond. Sometimes pagers are out of service area, or the paging system is down. If the person has a manager, or other responsible person, I would add them to the notification after a given amount of time. They can then get a hold of someone via other avenues than the pager.
The place I used to work had one person on call for on site response, all others in the rotation were notified after an interval as well. The others had to call the person that was supposed to go on site, if he did not answer the pager. If they could not contact him, then they had to respond. It went down the list of everyone qualified, and included management to respond if all else failed.

You do not always get what you pay for, but you never get what you do not pay for.
 
TTT..

you said "if you never responded to the page". This is the question and when you said that it dawned on me, if the system is defaulted to 3 cycles every 15 minutes and the person being paged responds to the first cycle within a few minutes does the system continue to page the other 2 cycles? If not, how does it know the person responded?

 
Once the mailbox has been accessed, the outcalling will stop. If another message is received, it will start all over again.

If you were outcalling to a cell phone, when it is answered you are given an opportunity to log in and listen, or stop the outcalling cycle to avoid further notification of the same message. If you cancel it, and another message comes in, it starts again.

 
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