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R5 VM Pro Greetings 1

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djuplift

djuplift

IS-IT--Management
Jan 9, 2008
573
US
All my users at a specific location lost all there personal greetings the wavs just disappeared from the server and everyone's greetings went to the default message or started playing their recorded names.

Anyone else experience this?

ACA - Implement IP Office
ACS - Implement IP Office
Convergence+
 
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Did you left the Voicemail pc ip address default on 255.255.255.255 ?

It could be that there was a funny IT guy installed the voicemail tool in his pc and that those use now listen to that voicemail server instead of the one you wan't them to use.

So better point it to a fixed ip address thru the Manager.

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________
 
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did you upgrade from 3.2? I had the same issue when i upgraded from 3.2
 
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@seryozha > "R5 VM Pro Greetings" so i think it's Release 5.0

Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________
 
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Yes it was release 5 and yes my IPO is pointed at the Vm servers IP.

ACA - Implement IP Office
ACS - Implement IP Office
Convergence+
 
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Are you sure that no one deleted the wav's ?




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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no one can access the server but me and the Admins at the customer site, nor would anyone know how find to that directory on the server.

ACA - Implement IP Office
ACS - Implement IP Office
Convergence+
 
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Funny. Do you have multiple drives with program files/avaya/ip office/voicemail pro directories?
 
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Nope

ACA - Implement IP Office
ACS - Implement IP Office
Convergence+
 
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No idea on this one they just up and disappeared..

ACA - Implement IP Office
ACS - Implement IP Office
Convergence+
 
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event viewer say ?





ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
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Or check the
sharepoint-recycle-bin.jpg


Avaya_Red.gif

___________________________________________
It works! Now if only I could remember what I did...

Dain Bramaged
___________________________________________
 
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Is the folder shared or did some one let go some policy's on the user on the server ?




ACS - Implement IP Office
ACA - Implement IP Telephony -- ACA - Design IP Telephony
ACA - Voice Services Management
______________
Women and cats can do as they please and men and dogs should relax and get used to the idea!
 
Upvote 0 Downvote
check that they are in both the Greetings and GREETING Folder. I remember i upgraded from an old version to 4 something and I had to create a duplicate recording for each user in both folders. ifyou record 1 user wav check the format it is stored in.

e..g customer_1.wav I had to copy and rename the copy as customer_1_$.wav. These 2 files were then placed in both folders.
 
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I had once that the VM folder was installed after upgrading in the C:\windows\ folder. The rest was still in the “C:\Program Files\Avaya\IP Office\Voicemail Pro” folder. But VMPro was using the greetings out of the windows folder and they were default greetings.

 
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It happened again greetings for all users... POOF UP IN SMOKE!

ACA - Implement IP Office
ACS - Implement IP Office
Juniper - JNCIA-FWV
Convergence+
 
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This must be site specific,I have never seen or heard of this and now it has happened on the same site twice, what else is on that server/what type of server is it? Any unusual setup?

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
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VM Pro, Manager, Delta Server, Datel's Call Sweet software. Thats it..

ACA - Implement IP Office
ACS - Implement IP Office
Juniper - JNCIA-FWV
Convergence+
 
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Server type?

ACS - IP Office Implement

"What the Crocodile Hat....was that?
 
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