R2 to R5 AutoAnswer 2

[astudzen]

I recently converted from a R2 to R5 to accommodate my new paging system and I was able to move everything almost seamlessly. When I had the R2 I only had the PVM card. Now, with my R5, I have the same PVM card and I also have the remote access card. With the R2, I was able to have some feature answer the line after four rings and give an automated message. Now with my R5, I attempted to use the auto attendant feature but it says that I don't have the ASA/DXD card. I know that the R2 only supports one card at a time, which was the PVM.

Can someone please help me find a way to get the auto attendant greeting (or another comparable feature) without buying anything else? Thanks!!

 

[1043]

R2 what??? R5 what???? Sounds like you went from a Partner II to an ACS.

Sounds like your dialing intercom 891 to change the ASA greeting. Auto Attendant is a voicemail function and should be administered through voice mail. ASA is built into Partner II but on an ACS you need a card.

 

[astudzen]

As far as I know (I inherited the system) it was a Partner ACS Revision 2 and my new one is a Partner ACS Revision 5.

However, if I am wrong and it is a Partner 2, how could I work the auto answer feature in if I already have both PC slots filled? Is there a way to designate a voicemail box to the system? Or should I remove the remote access card and just manually back-up the system once a month then put the ASA/DXD card in that slot?

Thanks!

 

[Dexman]

I think the user went from a Partner ACS R2 to a Partner ACS R5 because the post menitons using a Partner Voice Messaging.

Given that the R5 is an old revision, I will guess that the processor is used and that the previous owner was using an ASA/DXD card.

I'm not sure how to remove the ASA/DXD programming from the processor, but the steps should be found somewhere in the Partner ACS Installation Guide. One of the senior techs might know how to undo the programming.

The guides can be found on Avaya's website.

 

[1043]

Check this string

http://support.avaya.com/japple/css...53&temp.releaseID=141772&temp.bucketID=108020

 

[TouchToneTommy]

For a Partner II, the ASA/DXD resides in the Processor, no extra hardware necessary. But, the OP says "I already have both PC slots filled", so it can't be a P-II, it must be an ACS.

So, one of the cards is probably the Backup/Restore card, while the other is the Partner Voice Messaging PC Card.

Then the OP tells us "When I had the R2 I only had the PVM card", so you DON'T have an ASA/DXD card.

Don't try to program ASA or DXD, program either the Auto Attendant to answer after 4 rings, OR, program a mailbox to cover after 4 rings.

For the Auto Attendant, #206-7-(Line Number)-1, and #506-(1=Day/2=Night)-4 (Number of Rings)

For Mailbox Coverage, #206-7-(Line Number)-2, #208-(Line Number)-(Covering Extension Number), #310-(Covering Extension Number)-1, and #321-(Covering Extension Number)-4

Pick ONE senario only.

 

[astudzen]

Thank you everyone for the help - to clarify and make sure that i am not doing anything stupid, here is what I am dealing with -

I had a Partner ACS Rev2 processor. I only had a voice mail card. From a little more research, the ASA/DXD feature was built in to the processor; thus, I did not need ASA/DXD card. At that point, i was able to use the automatic system answer feature.

I upgraded to the Partner ACS Rev5 processor. I now have a remote access card and the old voice mail card. I cannot use the automatic system answer because I do not have the ASA/DXD card.

From the posts above and the text manual, it seems like the auto attendant is an actual piece of additional hardware, like an answering machine, that I could plug into an extension. I am limited to the amount of mailboxes that I have already, so I can not pull the calls through that.

I think - and please correct me if I am wrong - that the best solution here is to purchase the ASA/DXD card and simply remove the remote access card from my processor.

Again, thanks for the help, this is far from my area of expertise!

 

[Dexman]

I would not remove the Remote Access card as it also functions as a backup/restore card. If you backup your configuration and the processor croaks, you could use that card to load the configuration to another R5 processor.

The Partner Voice Messaging acts as both an auto attendant and a voicemail so if those are the functions you need, stick with that as well.

If the situation seems overwhelming, I might suggest contacting an Authorized Avaya Business Partner in your area to help get you up & running.

 

[astudzen]

Thanks Dexman -

How can I program my PVM to act as my auto attendant? I followed the manual steps of customizing my message and whatnot, I just can not figure out how to initialize it.

I guess all that I am looking for is an "on" button or some type of code like that. I tried the steps from the post above with programming the button and that is when I get my ASA/DXD screen on my phone.

Thanks!

 

[Dexman]

Avaya has most manuals for AT&T, Lucent & Avaya branded telephone systems posted on their website. Here is the link for the Partner Voice Messaging:

http://support.avaya.com/edoc/docs/partmail/prmipu1.pdf

The manual isn't very long and it is a pretty easy read.

Things to look for include assigning ports 78 & 79 to Hunt Group #7 as well as assigning incoming phone lines to Hunt Group #7.

 

[TouchToneTommy]

I had a Partner ACS Rev2 processor. I only had a voice mail card. From a little more research, the ASA/DXD feature was built in to the processor; thus, I did not need ASA/DXD card. At that point, i was able to use the automatic system answer feature.

There is NO ACS that has ASA/DXD built in. It was only built into the Partner II processors, and ALL ACS Processors, R1 thorugh R7, require an ASA/DXD card for that particular feature to work.


Your Partner Voice Messaging PC Card has an Auto Attendant built into it.

Set lines to be answererd by the auto attendant in #206-7-(line number)-1, the number of ring before answer in #506-(1=Day/2=Night)-(Line Number)-(0 to 6 - Number of Rings)

 

[astudzen]

Thank you!! That was exactly what I was looking for!