R11.1 call pickup member button not working. 2

[Okkie26]

Anyone also experienced that on R11.1 the call pickup member button does not work?

If I push the button, the screen turns blank. On the top I see 'call pickup CPU01'

 

[sizbut]

Come on!!!! What type of phone? What type of IP Office system? By now you should have learnt that not adding any information is next to useless.

Stuck in a never ending cycle of file copying.

 

[chriscon]

Yep it does not work on R11.1 iuse directed call pickup

 

[Okkie26]

Sizbut.

I'm sorry, was a bit short.

It's a virtual IP Office release 11.1 sp1. J169 phones.

But, I already found the issue.

It seems that from R11.x you need to enable the users in the call pickup group.

Then, when you program a 'pickup member' button for that group. The button even flashes during a call to another member, indicating a call is present at another extension. (finally Avaya added this feature)...

 

[davea2]

Hi

has anyone got this to work?

I have a site recently upgraded to 11.1 SP1 and they have lost the feature.

System is SE, 11.1 SP1
Handsets 9608

Call Pickup Members under a button does not work - Customer even reports an 'Access denied' message on the screen.

I set up a Short Code, pickup members for the HG in question, and that works OK

Is this a bug in 11.1 SP1? They were on 11.0 previously

Thanks!

 

[snowman50]

Did you try what okkie26 suggested

He said you had to enable the members for the button to work

 

[davea2]

Yes, all members are enabled and ringing

 

[infonaut]

Hi,all
Was the above issue resolved as to date.
Experiencing the same call pickup members issue , with J169 sets.
Running Rls 11.1.0.2 build 14. SP2

 

[Okkie26]

You need to add a seperate call pickup group. (ie, 300). Tick 'ex directory'
Add all the members that are allowed to pickup calls for that group, and ENABLE them.

The add a 'pickup members' group for that call pickup group 300.

 

[infonaut]

Thanks Okkie26,
will give it a go and update.